Business Process Analyst I

ABOUT THE POSITION

The County of Riverside’s Department of Public Social Services (DPSS), Technology and Support Services (TSS) division has an immediate opening for a Business Process Analyst I (BPA I) in the city of Riverside. This essential role supports core operations across all DPSS divisions, including Children’s Services, Adult Services, Self-Sufficiency, Administrative Services, and Finance & Forecasting. The BPA I will work closely with the Riverside County Information Technology (RCIT) Liaison to ensure seamless coordination of technology and equipment needs for various initiatives such as new hire onboarding and equipment refresh projects.

The BPA I will provide critical business process support by conducting bi-monthly RCIT meetings and offering functional system support. The position involves coordinating projects with RCIT Logistics, managing complex hardware projects, and ensuring that all efforts are aligned with department standards and goals. The analyst will also lead workflow enhancements within ServiceNow, while serving as a communication bridge between DPSS and RCIT to ensure stakeholder needs are met.

Key responsibilities include analyzing and improving current business processes, monitoring and updating ServiceNow workflows, and preparing detailed reports and dashboards for management. The BPA I will create design specifications, address technical challenges during implementations, and support cross-divisional efforts to streamline technology operations.

The ideal candidate will have strong analytical and problem-solving skills, a collaborative mindset, and the ability to communicate effectively with diverse stakeholders. Proficiency in Microsoft Office 365 is required, and familiarity with ServiceNow is a plus. Additional qualifications include knowledge of Microsoft Power BI and Visio, knowledge of Microsoft Power Apps, experience in process mapping, adaptability, and technical proficiency related to computer operations. Candidates with experience in business process analysis and technology project management are preferred.

Telecommuting options may be offered but not guaranteed as this position involves hands-on in-person interaction with staff.

Meet the Team!

The County of Riverside Department of Public Social Servicesis comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community. Can you see yourself here?

EXAMPLES OF ESSENTIAL DUTIES

• Serve as business process resource on all matters involving the support, maintenance, enhancement, and upgrade of the County's integrated enterprise systems; provide functional support, analysis and design specifications, as needed, to programming staff.

• Troubleshoot, provide production support, identify problem areas, and correct system set-up when production errors are identified; work directly with vendors for resolution of underlying system program problems; search corporate websites for posted resolutions and remedies that could resolve identified problems.

• Participate in the design and evaluation of business processes required for the implementation of enterprise systems modules and upgrades; review effect of new components to determine if previously modified processes can be eliminated and/or if new release will also require modification; participate in system testing to ensure that the new release provides the expected results throughout the business cycle.

• Review and evaluate existing County business process models to identify potential areas for automation and streamlining; develop recommendations for new or modified processes; test all changes prior to final implementation to ensure appropriate results.

• Coordinate with user departments on new/changed local ordinances and labor agreements, legislation, reporting, and regulations.

• Design, implement and maintain system set-up tables and parameters to ensure compliance with state and federal requirements; interpret and analyze new or updated regulations to identify needed system changes.

• Coordinate and implement system security.

• Maintain context-sensitive on-line help reference to reflect the most current structure within the system.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited college or university with a bachelor's degree in public/business administration, human resources, finance, computer science, information systems, or a related field to the assignment. (Additional qualifying experience in a functional support area may substitute for education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience.)

Experience: One year of technical or paraprofessional level work which would demonstrate possession of the listed knowledge and abilities related to business process analysis and improvements.

Knowledge of: Principles and practices of enterprise functions; project specifications development; application design; application of industry/corporate standards and conventions for systems analysis and quality assurance; installation, testing and migration process and techniques; quality and version control processes; the use of packaged, off-the-shelf and 3rd party application software, including office automation tools.

Ability to: Write/modify technical and user documentation; prepare flow process diagrams and other design graphics; use basic principles, practices and functional activities for the maintenance and enhancement of enterprise systems components; gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations; speak and write effectively; read, interpret and apply laws, rules, regulations, standards, and procedures; establish and maintain effective working relationships with others and gain their cooperation.

SUPPLEMENTAL INFORMATION

This recruitment is open to all applicants.

For questions regarding this recruitment contact Ebelyn Skinner at .

APPLICATION INFORMATION

Veteran's Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here:

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:

Proof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information

Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site,

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