Senior Desktop Support Technician

Job Description

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We are seeking a Senior Desktop Support Technician to join our team!

Job Description

Our client is looking for a Senior Desktop Support Technician to support their Warehouse Facility on a long term 12 month year over year contract engagement. This person should have 2 + years' experience supporting RF Devices, Barcode Scanners, Windows OS, and Printer Support.

What you’ll do on a typical day:

Perform daily walks around the warehouse or plant and perform equipment inspections and preventive maintenance

Manage and maintain an inventory of assets to ensure asset readiness to minimize incident impact and downtime

Help create and maintain IT processes and procedures to support the site; lead local project management for site technical refreshes, end-user equipment deployments for expansions, and end-user equipment deployments for site startups

Perform installation, upgrades, maintenance, basic troubleshooting and repair of various software, as well as computer devices, mobile phones, scanners, network equipment, printers, telephones, etc.

Provide training, mentorship and leadership for other technicians

Maintain exceptional service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends and recommending system improvements

Make technical recommendations to site leadership regarding problems, projects and releases

Create batch files or PowerShell scripts for asset management and incident resolution

Additional Skills & Qualifications

Technical Competencies:

Basic Computer Skills

Quickly learns and achieves proficiency in end-user equipment and new software applications as needed.

Acts as subject matter expert for End-User IT Systems

Understands and is familiar with the most widely known and emerging tools and technologies.

Understands and is familiar with Service Now ticketing system.

Understands and is familiar with SolarWinds network monitoring tool.

The position requires the following non-technical skills:

Analytical Skills

Identifies opportunities to increase accuracy and optimize resources and develops/recommends/implements solutions.

Communication Skills

Presents organized and thorough information and data appropriate for intended audience.

Time Management Skills

Prioritizes regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.

Other

Establishes and maintains effective, collaborative work relationships both internally and externally