Operations Analyst - US Wire Payments

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Line of Business:

The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.

Job Description:

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

Analyzing wire instructions to successfully repair complex wire payments

Adhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracy

Ability to learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flows

Ability to navigate multiple processing applications during research and exception processing

Assists with coordination of implementation for products, services, and operational solutions

Supports the design, documentation, implementation, and monitoring of new products and services

Provides guidance regarding procedural, technical, and operational changes

Expands business products knowledge within operations environment

Builds network by developing relationships with partners and teammates

Inspects data to identify issues and trends

Collects and interprets data to validate operational processes

Required Qualifications:

Minimum of 1 year experience with Wires or research and analysis experience in a production environment

Ability to multitask using various systems/applications

Excellent time management and prioritization skills, with ability to meet deadlines under pressure

Strong ability to work both independently and collaboratively

Excellent communication/organizational skills

Proficient work experience with Microsoft Office Suite, especially Excel.

Schedule is 3rd shift, must be available to work Monday - Friday 11pm - 8am

Overtime as needed

Desired Qualifications:

Experience with SWIFT and/or ISO Migration

Working knowledge of payment investigation systems

Financial industry experience

Strives to bring new thoughts and ideas to the team to drive innovation and unique solutions

Skills:

Attention to Detail

Customer and Client Focus

Monitoring, Surveillance, and Testing

Process Performance Management

Research

Adaptability

Business Analytics

Critical Thinking

Reporting

Written Communications

Data Management

Policies, Procedures, and Guidelines Management

Process Design

Process Effectiveness

Strategic Thinking

Shift:3rd shift (United States of America)

Hours Per Week: 40

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