Robotics Field Service Technician

Job Description

Required Skills & Experience

• Ability to work onsite 5 days/week in Austin, TX (40 hrs/week, possible OT) 3rd Shift: Friday-Monday 6:00am-7:00pm CT

• 5+ years’ experience servicing, troubleshooting, maintaining complex electro-mechanical systems • Familiarity with software systems, especially Linux, R-Viz, Plot Juggler, and ROS

• Experience with command line interface on PC systems (Linux)

Nice to Have Skills & Experience

• Robots and Automation servicing experience

• Familiarity with Jira Service Management for issue ticketing, reporting, and tracking

• Experience in deploying and integrating cloud-based platforms with warehouse and manufacturing management systems

• Experience soldering (through hole and surface mount)

• Experience training others (company and customer personnel)

• Experience operating in a VR environment

• Familiarity with Unity or other video game engines and SteamVR

Job Description

3rd Shift: Friday-Monday 6:00am-7:00pm CT Seeking a Field Service Technician to join the humanoid product ecosystem of a leading robotics company. This position will be responsible for daily robot and system operation, repairs, maintenance, and spare parts management. In addition, this role is focused on maintaining high uptime on robotic systems, documenting performance, tracking fleet reliability, and potentially training other team members. 75% repair replacements, 25% documentation.

Responsibilities also include:

• Report daily status of robots and connected equipment

• Perform all activities related to system bring-up, troubleshooting, emergent service, preventative maintenance, and spare parts management

• Document processes, work instructions, user manuals, troubleshooting guides, knowledgebase articles, FAQ's, training plans, and any other materials needed to maximize system uptime

• Create status reports, dashboards, Pareto charts, and other analyses to show key metrics • Record and document system performance, issues, and suggestions for improvement