Associate Client Success Manager

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business.

As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

KAYAK is seeking a highly motivated Associate Client Success Manager to work exclusively with our digital advertising partners. This position will collaborate with internal and external stakeholders to improve the client’s performance and success and drive renewal.

To be successful, you need to have a deep understanding of the digital advertising space and client satisfaction, be detail-oriented, and have outstanding analytical skills. You will work closely with KAYAK’s ad sales and commercial teams. You are a self-starter who enjoys being creative and can thrive in an agile, dynamic, and data-driven environment. This position is based in Miami.

In this role, you will:

Manage the communication and relationships of advertising campaigns

Analytically track and optimize campaigns to best meet client goals and objectives

Collaborate closely with the sales team to build and maintain relationships with clients, which include ongoing strategic consultation and support

Provide optimization recommendations and assist with deck creation

Clearly communicate the progress of campaigns to clients and internal stakeholders

Ability to work on several competing priorities, displaying critical thinking and problem-solving skills

Please apply if:

BA/BS degree with a strong academic record

Native-level proficiency in English and excellent command of Spanish

3+ years of experience in managing digital advertising accounts, integrated marketing campaigns, and or client-direct relationship

Proficient in Microsoft Office and Google Suite

Solid understanding of the online media industry

Strong analytical ability

High attention to detail

Excellent written and verbal communication skills

Experience with social media buying platforms, a plus

Good sense of humor and likes working in a fast-paced environment

Benefits and Perks

Work from (almost) anywhere for up to 20 days per year

Focus on mental health and well-being:

Company-paid therapy sessions through SpringHealth

Company-paid subscription to HeadSpace

Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

No meeting Fridays

Paid parental leave

Generous paid vacation + time off for your birthday

Paid volunteer time

Focus on your career growth:

Development Dollars

Leadership development

Access to thousand of on-demand e-learnings

Travel Discounts

Employee Resource Groups

Free lunch 2 days per week

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $60,000 - $80,000.

In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.

Diversity, Equity, and Inclusion

At OpenTable/KAYAK, we aspire to be a workplace that fosters inclusion and reflects the diverse communities we serve. Hiring people with different backgrounds and perspectives is critical to innovation and to how we deliver great experiences for our users, partners, and teams. We strive to be an open and welcoming environment so that no matter who you are, you can be yourself.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request an accommodation(s).

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