Bilingual Front Desk Receptionist/Scheduler

Job Description

About the Role:

At South Sound Pediatrics, it is our mission to provide the highest quality of comprehensive pediatric and adolescent medical care from birth until young adulthood in a caring and compassionate environment.

We are a high-energy, multi-provider pediatric clinic, looking for an experienced medical receptionist to join our team. Duties include answering phone calls, scheduling and checking in patients, insurance eligibility verification, processing medical records, updating patient records as needed, collecting copayments and account balances at check-in, patient recalls, and other clerical duties as assigned.

Our ideal candidate will be able to multi-task and be detail-oriented in a fast-paced, rapidly changing environment with a positive "can-do" attitude. We are open six days a week, schedules will vary, and rotating Saturdays are required.

Minimum Qualifications:

High school diploma or equivalent.

Fluency in both English and Spanish, with excellent verbal and written communication skills. Ability to speak effectively and respectfully with diverse patient populations and coworkers.

Previous experience in a front desk or customer service role, preferably in a healthcare setting.

Preferred Qualifications:

Experience with electronic health record (EHR) systems.

Knowledge of medical terminology and insurance processes.

Certification in medical office administration or a related field.

One year of experience with medical scheduling.

Responsibilities:

Greet patients and families warmly and professionally, ensuring a positive first impression.

Schedule and confirm patient appointments, managing the calendar to optimize the flow of patients.

Determines financial status and insurance eligibility. Maintains accurate up-to-date insurance and billing information.

Collects copays and patient payments according to clinic protocols.

Handle incoming calls and inquiries, providing accurate information and assistance in both English and Spanish.

Maintain patient records and ensure all documentation is up-to-date and compliant with privacy regulations.

Collaborate with medical staff to coordinate patient care and address any scheduling conflicts or concerns.

Skills:

The required skills of bilingual communication are essential for effectively interacting with a diverse patient base, ensuring that all patients feel understood and valued. Organizational skills are utilized daily to manage appointment schedules and maintain accurate patient records, which is critical for the smooth operation of the practice. Customer service skills are paramount in creating a welcoming environment, as the receptionist is often the first point of contact for patients. Attention to detail is necessary for handling sensitive information and ensuring compliance with healthcare regulations. Preferred skills, such as familiarity with EHR systems, enhance the efficiency of patient management and contribute to a more streamlined workflow.

Benefits:

401(k)

401(k) matching

Dental Insurance

Health Insurance

Life Insurance

Long-Term Disability Insurance

Paid time off

Vision Insurance

Medical Specialty:

Pediatrics

Primary care

Schedule:

9-hour shift

Monday to Friday

Rotating Saturdays

Monday through Friday 8:00 am to 5:00 pm;, rotating Saturdays.

8 hours per day excluding breaks.

Full-time