Help Desk Technician

Job Description

TITLE: HELP DESK TECHNICIAN

POSITION: FULL TIME

JOB SUMMARY:

Prominent Mid Atlantic law firm with multiple regional office locations seeks a Help Desk Technician to join their Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8:30 am to 4:30 pm or 9:30 a.m. to 5:30 p.m.

RESPONSIBILITIES:

Duties include providing hardware and software technical assistance to the Firm’s users.

Troubleshooting, support and provide general assistance to senior technical staff.

Setup video conferences to other Firm offices as well as outside entities as requested.

Maintain inventory of Firm technical equipment and supplies.

REQUIREMENTS:

Experience with Microsoft Windows 10 desktop environment.

Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices.

Must be knowledgeable in Teams and hosting Zoom calls.

Legal specific software such iManage, Worksite, Workshare, etc. preferred.

Strong documentation discipline and experience with a ticket management system.

Provide, on a rotating basis, after hours on-call coverage for end user support.

Law firm or professional service firm background a plus

Potential for travel to other offices as needed

Full-time