IT Help Desk Specialist

Job Description

Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser lipo and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now.

This position is based on-site in the Greater Seattle Area.

The IT Help Desk Specialist will serve as the front line of technical support for Sono Bello team members, resolving issues related to hardware, software, networking, and systems access. This role plays a critical part in ensuring seamless day-to-day operations across our nationwide clinics and corporate offices. The ideal candidate is a proactive, patient-focused problem solver with strong technical and communication skills.

ESSENTIAL DUTIES AND RESPONSIBILTIES:

Technical Support:

Provide Tier 1 and Tier 2 support to end users via phone, email, and remote tools.

Troubleshoot issues with desktops, laptops, mobile devices, printers, and peripheral hardware.

Resolve problems related to Windows and Mac operating systems, Microsoft Office, and enterprise software.

Assist with account management in Active Directory, Office 365, and other systems.

Support VPN connectivity, basic network troubleshooting, and remote desktop environments.

Operations & Documentation:

Log, track, and update tickets using the company's help desk ticketing system.

Maintain accurate documentation for issue resolution, hardware inventory, and support procedures.

Assist in the setup and onboarding of new employees, including provisioning of hardware and accounts.

Escalate unresolved issues to higher-level support or specialized IT teams as needed.

Customer Service & Communication:

Deliver high-quality, responsive support to internal users with professionalism and empathy.

Educate end users on self-service tools, security best practices, and general IT guidelines.

Collaborate with clinic managers and corporate departments to ensure minimal downtime and technical issues.

EDUCATION AND EXPERIENCE REQUIRED:

Associate or Bachelor's degree in IT, Computer Science, or a related field preferred.

1–3 years of experience in a help desk or desktop support role, ideally in a multi-location environment.

Experience with healthcare IT systems or HIPAA compliance is a plus.

Technical Skills:

Proficiency in troubleshooting Windows/Mac systems, Microsoft 365, and standard enterprise applications.

Familiarity with Active Directory, remote desktop solutions, VPNs, and basic network principles.

Knowledge of ticketing systems such as Zendesk, Freshservice, or ServiceNow.

Soft Skills:

Strong interpersonal, verbal, and written communication skills.

Excellent time management and organizational skills.

A calm, solution-oriented mindset under pressure.

WORK ENVIRONMENT:

Work onsite at the Corporate Office in Bellevue, WA for a minimum of 3 days a week. May work in remote office locations on Wednesdays and Fridays.

COMPENSATION:

This is a Non-exempt position with an hourly range of $25.00 - $32.00/hour, depending on experience.

BENEFITS:

Medical

Dental

Vision

Life Insurance

401K

EAP

PTO & Paid Holidays

Compensation Range

$25—$32 USD

Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.

Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays.

For applicants located in CA: link

Full-time

Hybrid remote