Conference and Event Manager

Job Description

Hotel:Charleston Embassy Suites

300 Court Street

Charleston, WV 25301

Conference and Event Manager

Full time

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

What's in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

Career Growth & Learning - 40% of our management hires are internal promotions!

Invest in Your Future - 401(k) plan with company match.

Comprehensive Health Coverage - Medical, dental, and vision insurance options.

Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations

Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.

Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

Primary Purpose:

As the Conference and Event Manager, you'll be the bridge between clients and the hotel operations team, ensuring seamless event execution, optimizing revenues, and uncovering up-sell opportunities.

Responsibilities:

Client Liaison: Communicate with clients to prepare and finalize event documents.

Banquet Coordination: Distribute Banquet Event Orders (BEOs) on time.

Upselling: Present upgrade opportunities and manage agreements and deposits.

Event Management: Partner with hotel staff for pre-and post-event meetings, ensuring client satisfaction.

Room Management: Monitor guest room allocations and optimize revenue opportunities.

Payment Management: Oversee client payments from deposits to final bills.

Documentation: Use Hotel Sales & Catering software to document interactions and attach vital documents.

Client Engagement: Coordinate tours and meetings, and be present during key event moments.

Sales Support: Collaborate with the Director of Events and Sales & Marketing in sales activities.

Revenue Verification: Audit banquet checks for accurate revenue posting.

Billing Oversight: Review bills post-event for timely and accurate billing.

Commission Management: Process commission payments and award loyalty points.

Meeting Participation: Engage in various meetings to discuss group specifics.

Other Duties: Perform any other tasks required to fulfill the role.

Qualifications:

Experience: Minimum two years in Conference & Event servicing or hotel Event Services, Banquet, or Group Sales.

Education: High school diploma or equivalent; Bachelor's degree preferred.

Certification: Certified Meeting Professional (CMP) preferred.

Technology: Proficient in Microsoft Office; experience with industry-specific sales and catering programs preferred.

Travel: Less than 20% travel; valid driver's license required.

Physical: Up to 8+ hours sitting at a desk and computer work.

Skills: Excellent written and oral communication skills.

Competencies:

Organizational Agility: Understands organizational workings and cultures.

Negotiating: Skilled in negotiating with internal and external groups.

Customer Focus: Dedicated to meeting customer expectations and building trust.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights:

Full-time