Manager of Business Systems Analysis

Position Overview

Lovefreedom Solution is seeking a skilled and strategic

Manager of Business Systems Analysis to lead our

Branch Application Support Team. In this role, you will oversee the support and continuous improvement of critical software and hardware systems used across

350 branch locations in

7 states.

This role involves managing a team of 8 Business Systems Analysts, ensuring the effective operation of core banking applications such as Argo Teller, Argo Connects (Sales & Service), Argo Oasis, and Fiserv BPM, as well as supporting essential branch hardware including ATMs, ITMs, TCRs, and PinPads through vendor partnerships.

Key Responsibilities

Lead, mentor, and manage a team of 8 Business Systems Analysts, ensuring professional growth and high performance.

Oversee and support the functionality, scalability, and security of key business systems and hardware used across all branch locations.

Collaborate closely with Retail Branch Operations to gather business requirements and deliver impactful technology solutions.

Manage relationships with hardware vendors to ensure effective support for devices such as ATMs, ITMs, TCRs, and PinPads.

Define and uphold systems architecture and standards, with a focus on data integrity, system durability, and compliance.

Drive application updates, system enhancements, and overall technology strategy for branch operations.

Qualifications & Requirements

Required Skills and Experience:

Minimum 3 years of direct people management experience, including coaching, mentoring, and performance management.

At least 5 years of experience in the financial services industry.

In-depth experience with core banking applications such as Argo Teller, Argo Connects, and Argo Oasis.

Experience supporting financial branch technology including ATMs, ITMs, TCRs, and PinPads.

Strong background in gathering and analyzing business requirements to inform technology solutions.

Excellent communication and presentation skills, with the ability to translate technical concepts for business stakeholders.

Proven ability to drive results in a complex, multi-state environment.

Preferred Certifications (Nice to Have):

ITIL, PMP, or other relevant IT or systems management certifications.

2025-00510