Field Service Tech IV

Requisition Number

111535BR

BAE Systems is looking for a Field Service Technician to provide on-site Information Technology support at its Falls Church, VA location. In the role of Field Service Technician, you will have the opportunity to work as part of a dynamic team dedicated to supporting a unique customer base, both locally and remotely. The ideal candidate will possess strong, proven customer service skills, and the ability to deliver a high-level user experience. In this job you will:

Provide technical support to both local and remote end-users with the installation and troubleshooting of hardware/software and networking components to meet individual computer needs

Perform root-cause analysis to diagnose, troubleshoot and resolve issues, and/or route through proper escalation channels, as needed

Provide audio-visual support for the on-site conference center and additional meeting rooms.

Provide high-level support to members of the executive C-Suite

Manage and facilitate moves, adds, and changes associated with end-user hardware

Perform new computer configuration and coordination of workstation upgrades/replacements based on the established lifecycle model.

Provide support of mobile devices and VoIP phones

Resolve printer issues

Provide timely resolution to customer issues and requests according to established SLAs

Document and track work via online ticketing system

Create and modify knowledge base (KB) articles and procedures

Engage in occasional after-hours or surge support assistance to other functional IT areas, as required

Job Posting Title

Field Service Technician

Job Family

Field Service Support

Travel Percentage

<10%

Clearance Level – Must be able to obtain for position

None

Shift

1st Shift

Regular or Temporary

Regular

Typical Education and Experience

Typically a High School Diploma and 3 years work experience or equivalent experience

Required Skills and Education

High School diploma and 4+ years work experience or equivalent experience

Basic networking troubleshooting skills

Experience supporting C-Suite executives

Extensive knowledge of Windows 10/11 OS

Working knowledge and experience using Active Directory

Working knowledge and experience using MS365; Teams, Intune, and OneDrive

Working knowledge of installation of software via SCCM

Experience troubleshooting VPN connectivity issues

Experience using online ticketing systems

Experience utilizing remote application software to provide service to both on-site and off-site users

Experience supporting mobile devices

Experience imaging laptops and adding computers to the domain

Ability to work well with others and in a collaborative team environment

Quality customer service and a proactive approach to problem resolution

Excellent communication skills; oral and written*MUST be a US Citizen

Preferred Skills and Education

At least 5+ years of experience

Experience supporting C-Suite executives

Windows 10 & 11 Operating System support

Microsoft application support

Remote support application software

ServiceNow

Experience fielding service requests in a service-bar environment

About BAE Systems, Inc.

BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team - making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.

Department

IT_FLDSRV_Field Services

Company

123_BAE Systems Shared Svcs Inc

Posting Requirements

Internal/External

Job Category

Engineering & Technology

U.S. Person Required

Yes

Business Area

ESS IT

Salary Max Point

100540

Salary Min Point

62810

Union Job

None

Recruiter

Tiffany Pridgeon