Outbound Customer Service Representative (Remote)

Job Description

Position Overview:

Docketly is an appearance counsel provider, covering simple creditors rights hearings. We find attorneys to stand-in on short, procedural hearings. We are looking for a team player that can roll up their sleeves and learn from the bottom up, and be able to pick up multiple job duties quickly, and efficiently. We are looking for critical thinkers who are self-starters and are natural born leaders!

Key Responsibilities:

Learn how we deliver scripted dialogue to schedule attorneys for hearings

Learn how the business operates quickly, and be able to make calls frequently. Portray our standards of customer support specialist

Ability to meet or exceed specific set goals and metrics

Daily stand-up meetings with the team

Qualifications:

A solutions-focused mindset and ability to work in an environment which demands the ability to identify problems and drive appropriate solutions Excellent verbal and written, organizational, presentation, and communication skills

Technical savviness

Strong analytic capability - the ability to transform data into insight

Ability to function in a fast-paced and innovative environment

Ability to read, write and speak English

Being a Docketly employee means:

Comprehensive Medical, Dental Vision Coverage

401K plan with company matching

Transit benefits

Excellent growth opportunities

Starting Pay: $15.00 to 17.00 per hour

People who should apply for our Docketly Support Specialist (Sales):

Eager to grow with a scaling business

Comfortable in a fast-paced environment

Confident on the phone

Learn to solve problems before they exist

Comfort with high volume workload; not being afraid to "roll up your sleeves"

Leverage strategic thinking, influencing and coaching skills.

Full-time

Fully remote