Customer Service Electronic Communications Specialist

Job Description

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Contact Center Electronic Communication Specialist for our Columbus, Ohio location.

As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.

Responsibilities

Accountable for delivering exceptional customer service to both internal and external customers by accurately and efficiently entering orders submitted through electronic methods. Responsible for providing prompt and professional support through various channels while contributing to the overall efficiency and effectiveness of administrative services operations by completing all assigned support duties.

Proper management of electronic communications received in the department email inbox

Respond to customer inquiries and complaints via email in a timely and professional manner

Collaborating with our department and other teams to ensure we provide the best experience for customers, sales representatives and associates

Utilize customer service tools to manage electronic communications effectively

Provides excellent customer service via email for sales reps a, customers, and internal staff

Responds same day to all personal voicemails, emails received within working hours

Qualifications

Up to 2 years’ experience in an administrative support role preferred

Degree in Communications, English or Business Writing preferred

Ability to communicate professionally in writing utilizing proper business etiquette and grammar

Proficiency in Microsoft Office Applications (Excel, Word, Outlook, etc.)

The ability to read and write small letters and numbers; the ability to make arithmetic calculations: and the ability to understand and follow written and oral instructions

The ability to communicate effectively with management, customers, and co-workers in both written and verbal form

Additional Information

This role is on-site.

This is a Monday-Friday role. The hours are 9:00am-5:30pm.

We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.

Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.

We Participate in E-Verify. Participamos en E-Verify.

Full-time