Team Lead, Online Operations (ADESA)

Job Description

Team Lead, Online Operations

About us

ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions some up to 200 acres, provide a wide array of vehicle services including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.

We work in a service industry and embrace a "we" versus "I" culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.

We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

About the team and position

Step into a pivotal leadership role within ADESA's dynamic digital landscape! The Online Operations Team is at the forefront of our vehicle remarketing success, ensuring a seamless and efficient online sales experience for our auctions and clients. As the Online Operations Team Lead, you will be instrumental in guiding a dedicated team of Online Operations Coordinators, driving performance, and championing best practices in online sales preparation and execution. Your expertise will ensure that hundreds of thousands of vehicles are accurately and effectively presented to a vast online marketplace. If you are passionate about leading teams, optimizing processes, and thrive in a fast-paced, service-oriented environment where collaboration is key, this is your opportunity to make a significant impact on our continued growth and success.

What you'll be doing:

Lead, coach, mentor, and inspire a team of Online Operations Coordinators, fostering a culture of high performance, continuous improvement, and collaborative success.

Conduct performance reviews, provide feedback, and develop individual development plans.

Manage team workload and allocate resources to meet deadlines and service level agreements.

Oversee all aspects of online sales preparation and execution, including quality assurance of vehicle postings, timely release of units for sale, and adherence to complex sales schedules and client specifications.

Ensure the team provides excellent and responsive support to auction partners via email and telephone, addressing inquiries and maintaining strong working relationships.

Analyze KPIs and operational trends to identify, develop, and implement strategies for process improvements, increased efficiency, and enhanced service quality in online operations.

Serve as the primary escalation point for complex online operational issues, collaborating with auctions and internal teams to investigate and ensure effective, timely resolutions.

Track and report on team performance and key operational metrics to leadership. Collaborate closely with auction staff and internal ADESA departments to ensure integrated and smooth online operations.

What you should have

Associate's degree (Bachelor's preferred) in a relevant field or equivalent work experience.

3-5 years of experience in online operations, digital sales support, e-commerce, or automotive remarketing.

2+ years of experience in a team leadership or supervisory role, with proven coaching and development skills.

Strong understanding of online sales platforms, digital auction processes, and operational best practices.

Excellent leadership, communication (verbal and written), and interpersonal skills.

Proven ability to manage team workloads, prioritize effectively, and meet deadlines in a dynamic environment.

Strong analytical, critical thinking, and problem-solving capabilities.

Meticulous attention to detail and proficient multitasking abilities.

High proficiency with computer systems (e.g., Google Suite/MS Office, internal operating systems; CRM/sales software experience is a plus).

Proactive, results-oriented mindset with a commitment to continuous improvement.

Ability to thrive in a fast-paced, high-volume, collaborative setting.

Experience in developing and implementing process improvements is highly desirable.

Ability to commute 5 days per week to our Tempe office.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

Must be able to read, write, speak, and understand English.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Full-time