Crisis Program Manager - LMHP

Job Description

Salary:

Job Summary:

EPIC Health Partners is seeking a Licensed Mental Health Professional (LPC or LCSW) in the Commonwealth of Virginia to serve as the Crisis Program Manager. This role is ideal for a clinician with strong leadership skills and a passion for crisis intervention and community-based behavioral health.

The Program Manager oversees the behavioral health crisis program's day-to-day clinical operations. This includes supervising a multidisciplinary team, providing clinical assessments, and delivering direct care services. The clinician also leads staff training and ensures timely, trauma-informed responses to individuals experiencing behavioral health emergencies.

In addition, the Program Manager is responsible for ensuring all clinical and operational practices meet EPICs internal standards, as well as state regulatory and payer requirements. This position plays a key leadership role in advancing quality care, client safety, and staff performance within a fast-paced, high-impact service environment.

Key Responsibilities:

Provide day-to-day leadership over the clinical and administrative operations of the Crisis Services program.

Manage the intake and referral process, ensuring accurate and timely completion of all required documentation.

Deliver direct clinical services, including crisis intervention, safety planning, and assessments as needed.

Conduct and review Individualized Service Plans (ISPs), quarterly updates, and discharge summaries in compliance with regulatory timelines.

Submit and monitor service authorization requests (SAR/SRA) to managed care organizations (MCOs), and analyze approval and denial trends to inform service planning.

Supervise and support a team of Qualified Mental Health Professionals (QMHPs), including onboarding, training, and ongoing performance management.

Maintain full compliance with HIPAA and all organizational policies related to confidentiality and security of Protected Health Information (PHI).

Ensure clinical documentation (e.g., crisis notes, risk assessments, logs) meets Medicaid, DBHDS, and internal agency standards.

Develop and maintain staff schedules to ensure adequate crisis coverage across all shifts and service areas.

Review and audit clinical documentation such as progress notes for quality, accuracy, and alignment with treatment goals.

Participate in peer-to-peer reviews with MCOs, as required, to justify services and support continuity of care.

Collect and report program-level metrics related to service delivery, productivity, authorizations, and client outcomes.

Engage in agency leadership meetings and contribute to quality improvement initiatives and strategic planning.

Promote trauma-informed and recovery-oriented approaches in all aspects of program oversight.

Build and maintain collaborative relationships with external stakeholders and community partners.

Lead and actively participate in team and administrative meetings to support communication and operational effectiveness.

Serve as a subject matter expert for EPIC Health Partners crisis services, representing the program in internal and external forums.

Perform other related duties as assigned to support the success and integrity of the program.

Knowledge, Skills, and Abilities (KSA):

Strong understanding of crisis intervention models and behavioral health emergencies

Knowledge of Virginia DBHDS, Medicaid, and licensing regulations

Ability to manage high-stress environments and make swift, clinically-sound decisions

Skilled in trauma-informed care, de-escalation techniques, and risk assessment

Leadership and team supervision in a behavioral health setting

Excellent verbal and written communication

Familiarity with electronic health records (EHR) and documentation standards

Ability to coordinate with cross-sector partners (law enforcement, medical, social services)

Qualifications:

Masters Degree in Counseling, Social Work, Psychology, or related field required

Must hold one of the following (or be eligible):

Licensed Professional Counselor (LPC)

Licensed Clinical Social Worker (LCSW)

Licensed Marriage & Family Therapist (LMFT)

Resident in Counseling or Supervisee in Social Work under active supervision

At least 2 years of experience in crisis services, emergency mental health, or community-based behavioral health

Prior leadership or supervisory experience is strongly preferred

Training:

Staff must be currently certified in: CPR, First Aid, Management of Aggressive Behavior or Behavioral Supports and verification of Tuberculosis screening.

Background Investigation:

Staff must successfully complete a criminal background records check conducted by the DBHDS criminal background investigation unit.

Staff must also complete a central registry check and have no history of positive findings.

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Dental Insurance

Employee assistance program

Health insurance

Paid time off

Professional development assistance

Vision insurance

Short-Term Disability

Full-time