Floater Concierge

Job Description

Floater/On-call Front Desk Concierge Job Description.

We are seeking energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rises.

Floater Responsibilities:

Support staffing requirements during shortages due to vacations, call-offs, holidays etc

Assist in start-ups and new accounts

Work special last-minute assignments

Expect to work on weekends and holidays

Position Requirements

Outstanding schedule flexibility

Weekend and Holiday availability

Excellent verbal and written communication skills

Excellent problem-solving skills

Takes pride and ownership in the position and property

Reliable transportation

Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner

Have at least two year of hospitality experience

Possess amazing interpersonal skills and exceptional guest service abilities

Be organized, proactive, productive and self-motivated showing a positive attitude

Maintain a neat and professionally well-groomed appearance

Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities

Greet and direct residents and visitors with a pleasant attitude

Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations

Cultivate and retain cohesive relationships with residents, vendors and contractors

Professional telephone etiquette and message delivery

Accurately log guest packages, ensure timely delivery and perform package inventory audits

Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security

Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.

Ability to maintain confidentiality

Walk the premises to ensure the highest standards are being met

Perform all other duties as assigned

Must be able to work flexible schedules including nights, weekends and holidays

Experience Requirements:

Experience in hospitality is a plus

Experience in luxury busy retail environment

Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.

Full-time