Technical Account Manager (Water Treatment)

Job Description

Come and join an amazing team that is passionate about what we do! A mid-size local water treatment company is looking for a professional person to manage accounts in the New York City Metropolitan Area.

Your role will include:

Training with a certified professional.

Scheduling and setting work priorities

Evaluating and scheduling service for Fortune 500 Accounts.

Interfacing with building personnel, general contractors and project managers to identify concerns and maintain good customer relations.

Be the key point of contact for the customer, and resolve issues and complaints to customer’s satisfaction as well as provide water treatment expertise to answer questions

Ensure that material and equipment are ordered and shipped for clients.

Schedule service visits to ensure against down time of water treatment program.

Monitor efficiency and quality control of water treatment program.

Generate reports on all services, inventory, and concerns. Review reports with management.

Obtain and maintain all required training and certifications related to water treatment service

Requirements

Mechanical aptitude; able to learn to use, maintain, and understand equipment and system.

Physical ability to carry a 30-pound backpack through the city and climb safe ladders and ability to wear required PPE.

Decision making ability

Associate Degree-Technical (minimum); Environmental or HVAC-related are highly preferred

Water Treatment Service Experience (Highly Preferred)

Flexible work hours, 24/7, but most work takes place during business hours

Valid Driver’s License

Excellent interpersonal and organization skills, able to maintain and keep information confidential.

Must be able to meet deadlines and report information timely and accurately.

Computer and time management skills.

Ability to work with all levels within the organization.

Great customer services skills with a can-do attitude

Possess or obtain required training certifications, such as a New York 7G Pesticide Technician certification

Ability to attend quarterly in-person staff meetings in New Jersey

Ability to use required technology, including, but not limited to Microsoft office, smart phone apps, e-training, and other work-related software

Experience navigating NYC highly preferred

Benefits

Competitive Salary:

Salary range of $50K to $60K

Starting salary based on work experience, certifications, and completed training.

After the first year, salary will be based on knowledge, capacity, and customer service with a high growth potential. Commission will also be paid based on the sale of additional services, chemicals and equipment that are sold to the client.

401K (with employer matching up to 4%)

Accrued PTO and paid holidays

Generous employer contribution towards health benefits costs

Employer paid life insurance, with additional options

Employer paid supplemental short term disability insurance

Pretax benefit options

We provide all tools required to perform duties including work computer and cell phone

All costs associated for professional certifications are paid by the company

Professional development and growth, and quarterly performance conversations

Other perks

Full-time