Network/Computer Support Technician

Position Summary

Provide basic hardware, software, and applications support for a lab or department which may have multiple locations and/or a complex technical environment including specialized technologies or systems that must interface with the network. Monitor and oversee the unit's local area networks (LANs) and PCs, which requires an operational understanding of the unique systems or applications of the unit and their implications/requirements for the technical infrastructure. May provide guidance to junior technical support staff.

Qualifications

Required Education:High School diploma or equivalent and some relevant technical training. Preferred Education:Some college and or relevant certification. Required Experience:2-3 years of related experience. Experience providing customer support in an IT environment. Preferred Experience:Experience providing technology support to a lab or department in a university setting, including knowledge of specialized software, systems or technologies. Required Skills, Knowledge and Abilities:Understanding of computing procedures, standards and desktop and network configurations. Expertise in systems, network hardware and software. Ability to work independently, skills to creatively troubleshoot and ability to express oneself clearly in both oral and written mode. Serve as a resource to junior technical support staff on the majority of standard procedures and some non-recurring problems and non-standard situations.

Additional Information

EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

Tisch School of the Arts (TS1035)