Infrastructure Systems Manager

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Description

The Manager of Infrastructure is responsible for leading a team of technical engineers in supporting a large enterprise environment. This role involves developing and implementing short- and long-term goals to meet organizational objectives, recruiting and retaining staff, establishing and enforcing policies and procedures, and monitoring the performance of server systems to ensure they are secure, highly available, and performant. The Manager collaborates with IT leadership and cross-functional teams to drive infrastructure initiatives that support business growth and operational efficiency.

RESPONSIBILITIES:

Team Leadership & Development:

Manage and mentor a team of technical engineers, fostering a culture of collaboration and professional growth

Recruit, retain, and develop staff to maintain a high-performing infrastructure team

Establish performance expectations and conduct regular evaluations to ensure continuous improvement

Infrastructure Planning & Implementation:

Develop and implement short- and long-term infrastructure goals aligned with organizational objectives

Lead infrastructure projects and initiatives to enhance system capabilities and operational efficiency

Ensure high availability, security, and scalability of enterprise infrastructure systems

Policies, Procedures, & Performance Monitoring:

Establish and enforce policies, procedures, and key performance indicators (KPIs) for infrastructure operations

Monitor the operations and performance of server systems to ensure optimal performance and security

Implement best practices to maintain a highly reliable, mission-critical, geographically dispersed production environment

Technical Issue Resolution & Support:

Coordinate and resolve technical issues promptly to minimize downtime and service disruptions

Collaborate with internal teams and external vendors to troubleshoot and implement solutions effectively

Provide strategic input on technology investments and enhancements

Collaboration & Strategic Initiatives:

Work closely with IT leadership to align infrastructure strategies with business needs

Drive continuous improvement initiatives to enhance infrastructure reliability and efficiency

Ensure compliance with regulatory requirements and industry standards

MINIMUM QUALIFICATIONS;

Bachelor's degree in Computer Science, Information Technology, or a related field Experience

Seven years of experience, including designing and implementing highly complex systems on multiple platforms Technical Expertise

Experience managing a highly reliable, mission-critical, geographically dispersed production environment

Strong understanding of enterprise infrastructure, networking, and security best practices

Knowledge of cloud-based and on-premises infrastructure solutions

Experience with automation, configuration management, and system monitoring tools Skills

Excellent leadership, communication, and problem-solving abilities

Ability to work independently and collaboratively in a dynamic environment

Strong analytical and decision-making skills

Preferred Qualifications

Master's degree in a relevant field.

Experience with ITIL frameworks and service management best practices

Relevant certifications such as PMP, AWS Certified Solutions Architect, or Microsoft Certified

Azure Administrator

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at . Please note that one week's advance notice is preferred.

Regular Full-Time