Deskside (Desktop) Support

Title: Deskside Support

Location: Fort Madison, IA. 52627 (Day 1 Onsite)

Client: Infosys

Rate we have $25/hr on W2

Job Description: -

The Deskside support member should have strong technical knowledge and hands–on experience on below

technologies:

Microsoft Client OS (Win10, 11)

Active Directory & it's services, DHCP, DNS

Print and File share services

Hardware Break-fix

Patch Management

Detailed Job Description

Possess 5+ years of relevant experience.

Experience with Microsoft desktop operating system and Windows application deployment, configuration

and management

Windows Client Administration

Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers,

scanners, mobile/smart phones) related to desktop infrastructure.

Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance

Identify, log and resolve technical problems with software applications or network systems

Identify potential changes and system improvements to present to senior team leaders for consideration and

implementation

Collaborate with Technology team members to ensure efficient operation of the organization’s desktop

computing environment.

Where required, administer and resolve issues with associated end-user workstation network software

products.

Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.

Ensure that work is carried out within agreed service levels and in accordance with department guidelines

Maintain client databases with up-to-date solutions and clear record of activities

Explain and document technical issues in a clear way to clients

Have a proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.

Develop in- depth technical knowledge and domain expertise within End User Computing technologies

Proactive and passionate of the End User Computing world, with strong interpersonal skills and excellent

time management skills

Strong capabilities in Windows 10,11 support, migration & Deployment.

If necessary, liaise with third-party support and PC equipment vendors.

Perform related duties consistent with the scope and intent of the position.

Hands on Experience End to End Desktop/Laptop life cycle management.

Experience and desire to work in a Global delivery environment

Communication and Analytical skills

Desirable (not mandatory): Relevant technical & process certifications:

ITIL V3

Thanks & Regards

Tom

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