Call Center Representative

Cullerton Group has a new opportunity for an Call Center Representative in Mossville, IL. The work will be done onsite. This is a long term contract. It can lead to permanent employment with our customer. Compensation is $22/hr including benefits, vision, dental, health insurance, 401K and holiday pay.

Our customer is the largest manufacturer of construction equipment in the world.

Call Center Helpline to answer 30-50 inquires per day from Caterpillar dealers. Dealers seek assistance identifying Cat Reman parts for their application. This role requires timely and accurate responses of technical information to Cat dealers worldwide. Inquiries are received by the Cat Reman Technical Help Line by phone, email and web site. You are 1 of a 3 person team. Technical inquires are related to Reman products including engines, engine components, drivetrain, electronics & hydraulics. Often the dealer needs help selecting the correct part so they can place an order.

Typical task breakdown: Respond to dealer inquires from phone calls, emails and website submissions. Log the inquires into the Salesforce application. Utilize Caterpillar systems to look up answers. On occasion, you may need to contact engineers to help answer the dealer inquiry. Potentially 20-30 dealer interactions per day per person. Ability to multi-task Interaction with team: Main interaction is with the dealers via phone, email and web. You may interact with 2 other helpline personnel, service and design engineering for help answering Little to no meetings and little to no presentations.

Education & Experience Required: High school diploma minimum Desirable to have associate or bachelor in a technical field Desirable to have mechanic or technician experience Additional Technical Skills (Required) Computer skills including ability to learn a variety of applications (Salesforce, Cat systems) Microsoft applications (Desired) Working knowledge of engines and engine components. Basic understanding of Caterpillar engineering systems including: Service Information System (SIS), Technical Marketing Information (TMI), HVC Desktop. Working knowledge of Salesforce.com applications. Soft Skills Must have excellent interpersonal and communication (verbal and written) skills to respond to technical questions via phone or email. Team player and willing to reach out for assistance to be able to answer dealer inquires.