Engineering Support Specialist

Job Title: Engineering Aide

Location: Mossville, IL 61523

Duration: 24 Months contract (Potential Temp to Perm)

Payrate: $24/hr.

Shift: 1st shift

JOB RESPONSIBILITIES:

Respond to dealer inquiries from phone calls, emails and website submissions.

Log the inquiries into the Salesforce application.

Utilize company's systems to look up answers.

On occasion, may need to contact engineers to help answer the dealer inquiry.

Main interaction is with the dealers via phone, email and web.

REQUIRED QUALIFICATIONS:

High school diploma minimum

Desirable to have associate or bachelor in a technical field.

Desirable to have mechanic or technician experience

Computer skills including ability to learn a variety of applications (Salesforce, Cat systems)

Microsoft applications knowledge

Must have excellent interpersonal and communication (verbal and written) skills to respond to technical questions via phone or email.

Team player and willing to reach out for assistance to be able to answer dealer inquires.

Ability to process technical information

PREFERRED QUALIFICATIONS:

Working knowledge of engines and engine components.

Basic understanding of engineering systems including Service Information System (SIS), Technical Marketing Information (TMI), HVC Desktop.

Working knowledge of Salesforce.com applications.

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