Field Technical Support - Point of Sale Technology

Do you thrive on going on-site to fix technical issues and seeing the results firsthand?

Does the world of Point of Sale (POS) systems and payment technology intrigue you?

Do you want to be a key player in a growing financial technology company?

If you answered yes to any of those questions, then we would love to have you apply!

About the Role: We are seeking a motivated and technically skilled individual to join our team as a POS Support Technician & Payments Integration Specialist. This role is critical to our success, involving both hands-on field work at client sites (restaurants and retail operations) in and around Sioux Falls, as well as in-office technical support and integration projects. The ideal candidate will be comfortable working independently and as part of a team, possess strong problem-solving skills, and have a solid understanding of Point of Sale systems and payment processing.

POS Support Technician Duties:

Perform on-site installation, configuration, and maintenance of POS hardware and software at various client locations.

Provide timely and effective remote and on-site technical support to diagnose and resolve POS system issues.

Conduct clear and comprehensive training sessions for clients on the proper use and best practices of their POS systems.

Collaborate with internal teams (e.g., sales, development) to ensure POS solutions meet client needs and business objectives.

Maintain detailed records of installations, support interactions, and system configurations.

Payments Integration Specialist Duties:

Research, evaluate, and recommend suitable payment gateways and software solutions to enhance our payment processing capabilities.

Design, develop, and implement seamless integration solutions between our POS systems and various third-party applications (e.g., accounting software, CRM, inventory management).

Ensure all payment integration processes adhere strictly to industry standards and regulations, including PCI-DSS compliance.

Create and maintain clear documentation for all integration procedures.

Provide training and support to internal teams and clients regarding integrated payment solutions.

Qualifications:

Proven experience in technical support, particularly with Point of Sale (POS) systems.

Experience with payment processing and integrating payment gateways is highly desirable.

Familiarity with various hardware components (e.g., POS terminals, printers, scanners) and software troubleshooting.

Understanding of networking fundamentals (TCP/IP, Wi-Fi).

Knowledge of database concepts is a plus.

Understanding of security standards like PCI-DSS is a strong asset.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.

Ability to work independently in the field and manage time effectively.

Valid driver's license and reliable transportation required for on-site visits.

Ability to lift and carry equipment as needed for installations.