Operations Manager

Position Overview

The Operations Manager will serve as the end-to-end owner of market operations, responsible for leading a high-performing team, delivering on key performance metrics, and driving continuous improvement. This role is ideal for a high-agency operator who thrives in fast-paced, ambiguous environments and isn’t afraid to roll up their sleeves to solve problems from first principles.

You will lead day-to-day execution while identifying opportunities to scale processes, improve efficiency, and enhance the driver and passenger experience. Success in this role requires a strong drive for action, data-driven decision-making, and the ability to develop talent while holding teams accountable to results. This is a critical leadership role with direct impact on Alto’s growth and operational excellence.

What you’ll do:

Own and drive the end-to-end operations of your depot – you are the leader of your business, responsible for performance and execution exceeding performance metric goals.

Own costs, and performance management across all ops team members, ensuring a lean, high-output team.

Own all aspects of fleet operations – from vehicle health and availability to onboarding ensuring — maximum uptime and reducing unnecessary downtime.

Lead with data: Solve real-world problems using first-principles, taking an analytical approach to delivering results.

Inspire and develop high-performing teams through coaching, feedback, and clear accountability; build future leaders by fostering ownership at all levels.

Identify and own high-impact projects that move the needle on efficiency, scalability, and customer experience—then drive them from ideation through execution.

Foster a culture of bias for action and operational excellence, where problems are surfaced early and solved quickly.

Continuously challenge the status quo: Look for opportunities to automate, streamline, or rethink legacy processes to scale faster and better.

Develop deep understanding of business needs – to serve as the connective tissue across departments, ensuring alignment, communication, and accountability from strategy through frontline execution.

Relentlessly pursue operational improvement, leveraging data and feedback loops to refine the market’s roadmap and deliver exceptional results.

What you Bring to the Table:

Bachelor’s degree in Business Admin, Supply Chain, Logistics, Engineering, or a related field.

5+ years of experience in operations, logistics, or fleet-based startups where you owned execution, solved problems from first principles, and managed performance in fast-paced environments.

3+ years of direct people leadership experience, including hiring, coaching, and holding teams accountable to outcomes in hourly or shift-based workforces.

Proven experience managing fleet operations, with a focus on maximizing vehicle uptime, utilization, and operational efficiency.

Strong analytical skill set, with the ability to use data to identify bottlenecks, prioritize high-impact initiatives, and drive continuous improvement

Exceptional communicator, capable of aligning field teams and HQ stakeholders through clear, concise written and verbal updates

Builder mindset with product orientation, eager to create systems, improve workflows, and collaborate with tech teams to influence tools and process design

Self-directed operator with a high sense of ownership, who thrives in ambiguity and moves quickly from insight to action

Perks of the ride:

Base salary, bonus up to 10%, and equity in a high-growth startup

Medical, dental and vision insurance, as well as 401k with company match