Account Manager

Company Overview

Established in 1952, Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career with a Company that will support your growth.

Position Summary

As an Account Manager, you will oversee a key Marsden account in the Vancouver, WA market. The Account Manager will execute a high level of customer care, ensuring the cleanliness and appearance of the facility, and will oversee the training and development of the team to provide a safe and respectful work environment for all.

Key Responsibilities

Conducts daily building inspections to maintain a quality level that meets the customer’s and the Company’s standards.

Manages all associate-related matters including time and pay, training, safety, discipline, performance appraisals, damage or theft complaints, etc.

Completes all documentation to include personnel action forms, verbal or written warnings, first report of injury, incident report, attendance verification, opening requisitions, etc.

Knows and understands the budget for labor, supplies, and equipment of the facility. Reports adjustments in vacancies and other items affecting the budgets. Must be able to operate within a changing budget environment. Demonstrates ability to interpret and manage the annual budget review process for the facility.

Maintains an inventory of cleaning products and supplies and ensures cleaning equipment is accurately inventoried and in safe working order.

Responsible for the overall cleanliness and appearance of the facility.

Manages 3 direct reports and a staff of up to 50 employees.

Meets with the customer regularly and corrects any deficiencies within 24 hours

Skills and Qualifications

Must have a coaching mindset and be a champion of your team

Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like

Build authentic relationships within the organization, with customers, and with the community

Strong employee and client focus

Clearly demonstrates sound decision making, and creative problem-solving skills

Possess personal qualities of integrity, credibility, and commitment to organizational values

Exceptional communication, organizational and interpersonal skills, with strong ability to make decisions

Proficient written and verbal English communication

Ability to work in a fast-paced environment with changing priorities

Education and Experience

Minimum 3 years of janitorial, facility service, or similar service-based related experience

Must have experience managing front line service industry employees

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Previous budgeting and/or P&L experience preferred

A pre-employment drug screen and criminal background check are required

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel objects and tools or controls; reach with hands and arms; climb, stoop, kneel or crouch; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

EEO Statement

Marsden provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.