Hardware Application Engineer

As a Hardware Applications Engineer, you’ll be on the frontlines of customer success, providing hands-on technical guidance, documentation, and in-field support to help customers deploy and maintain high-performance AI systems—from single-node bring-up to full-rack installations. This role is deeply cross-functional and critical to the success of customer engagements across system hardware, software, and operational readiness.

Representative projectsCustomer Integration & Technical Support

Act as the primary technical liaison for customer deployments, providing hands-on integration support at the system and rack level.

Troubleshoot and resolve system-level issues involving hardware, firmware, software, and power/network interfaces.

Help debug and coordinate resolution of critical RMA issues, collaborating with internal EE, platform, and software teams.

Facilitate proper escalation paths internally to ensure efficient resolution of complex engineering challenges.

Documentation & Customer Enablement

Develop clear and detailed customer-facing documentation, including:

System and rack integration guides with environmental, power, and thermal requirements.

Instructions for running burn-in tests, diagnostics, and validation workflows.

Step-by-step procedures for Customer-Replaceable Units (CRUs), hardware maintenance, and firmware updates.

Guidelines for customer-initiated upgrades, including software, firmware, and hardware components.

Common troubleshooting workflows and support FAQs.

Field Validation & Deployment

Participate in on-site system bring-up, validation, and troubleshooting at customer locations (primarily U.S.-based).

Support rack installation and test procedures, ensuring proper configuration and system readiness.

Work with internal teams to deploy and validate diagnostic and monitoring tools.

Cross-Team Collaboration

Collaborate closely with engineering teams across hardware, software, firmware, and manufacturing to ensure issues are well understood and resolved quickly.

Provide structured feedback from customer experiences to help shape future product features and support strategies.

Contribute to the creation of internal support tools and automation to improve team efficiency.

You may be a good fit if you

Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, or a related field.

3–8 years in hardware applications, systems validation, field engineering, or customer-facing technical roles—preferably in semiconductors, servers, or AI systems.

Strong knowledge of system-level hardware, including power delivery, thermal management, PCIe, memory, and networking.

Experience with diagnostic tools (oscilloscopes, logic analyzers, power meters, etc.) and Linux system bring-up.

Excellent technical writing and customer communication skills.

Experience with rack-scale deployment or data center hardware integration.

Familiarity with firmware (BMC, BIOS), diagnostics, and software update workflow

Willingness and ability to travel >50%, primarily to U.S. customer sites.