Business Analyst

We are a mid-sized Management Consulting, Process Improvement, Automation, and Data Science firm, established in 1993, serving Fortune 1000 companies throughout North America. We have developed a unique, template-based and data-centric approach to our client projects, which are conducted off-site from our Houston office. The Lab is proud to announce we have invested in a new office build out in the Galleria area.

We are seeking a business analyst who is passionate about mapping business processes, identifying process improvements, and developing solutions that improve efficiency for the clients of our rapidly growing practice.

We will train the right individual if you do not have experience - you just have to be willing to learn! And, there is plenty of room for upward mobility at The Lab - but we earn it together. Work hours are 8-5 Monday through Friday, 90-95% of the time. This is management consulting and there can be the occasional late night or weekend work. But that is not the long-term expectation nor the norm.

As part of a Data Science, Consulting Analyst and Robotic Process Automation team, the Business Analyst plays a key role in both large-scale end-to-end automation/analytics programs, and smaller, tactical related solutioning. The Business Analyst will formulate and define scope and objectives through research and fact-finding combined with an understanding of applicable business solutions and business requirements:

Process Mapping: Identify and document current state business processes, eliciting both pain points and opportunities through interviews and direct observation of employees.

Identify processes and workflows that can be enhanced by a Robotic Process Automation (RPA) /AI/Analytics

Document the current state business processes by creating “As Is” process maps and narratives.

Critically evaluate Business workflows with a view to improve efficiency and enhance our usage of RPA and Workflow Automation.

Ability to understand Automation/AI tools, e.g. UiPath, Microsoft Power Automate

Work closely with internal RPA/AI/Analytics team and client business units to clearly understand defined processes to be automated

Gather underlying process KPIs metrics to drive benefits of business process changes.

Facilitate working sessions and interviews with client SMEs to generate consensus on new business processes

Makes recommendations for business process improvements for clients

Leads small to moderately complex projects from start to finish to deliver both analytics and RPA specific capabilities

Qualifications

Bachelor's degree in Business or related field

2+ years' of experience in related industry

Strong written and verbal communication skills