ServiceNow Integration Specialist with Security Clearance

JOB SUMMARY: The Integration Specialist plays a pivotal role in ensuring seamless system transitions and optimizing workflow efficiency within Responsibilities include analyzing existing infrastructure limitations, designing integration strategies, and overseeing the implementation of new technologies-such as ServiceNow-to enhance operational processes. The Ideal candidate will streamline complex systems and ensuring a smooth transition from legacy platforms to modern solutions on ServiceNow platform. You will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques to configure robust solutions for clients, utilizing the ServiceNow platform. ESSENTIAL FUNCTIONS: • Evaluate limitations within the current system and infrastructure affecting ServiceNow integration.

• Lead the design and development of post-integration processes, ensuring seamless workflow improvements.

• Advise on the necessary tools, phases, and approaches required to complete integration effectively.

• Maximize the integration potential within ServiceNow while ensuring operational efficiency.

• Design workflows to manage manual processes where automation is not feasible.

• Establish procedural guidelines for NIPR and TS environments due to the lack of cross-domain solutions.

• Oversee the creation and administration of user accounts within ZIPR.

• Develop standard operating procedures for managing accounts post-ServiceNow integration.

• Coordinate integration efforts while ensuring legacy JWICS operations remain functional.

• Maintain documentation and procedural guidelines for JWICS systems outside of ServiceNow's scope.

• Work closely with system administrators to align integration strategies with existing infrastructure.

• Provide stakeholders with insights on process improvements and ensure consistent communication.

• Assess integration progress and make recommendations to enhance ServiceNow capabilities over time.

• Identify gaps in workflow efficiency and propose enhancements to optimize system performance.

Develop solutions in the following specializations: Integrations

Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow

Develop custom software solutions as required through scripting and software development

Prepare technical documentation as specified in customer contracts and as internally required

Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software

Write/create custom business rules, client scripts, script includes, UI policies, ACL's, data policies, UI scripts

Troubleshoot basic configuration/script issues Attend requirements review and validation sessions as required

Participate in scrum ceremonies Deliver measurable results within the appropriate timeline resulting in positive customer feedback REQUIRED SKILLS/EXPERIENCE:

1-2 years delivering technical solutions on the ServiceNow platform

Strong working knowledge with the following specializations: Integrations

Strong working experience with JavaScript and ServiceNow JavaScript API's

Consultative skills for software service delivery to lead customers in improving their processes and organizational models

Knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required

Proficiency in IT Operations Management or IT Service Management preferred

Continue learning service delivery solutions, technologies, and methodologies.

Maintain professionalism and an uninterrupted work environment during all client meetings and interactions

Ability to independently with customers on implementations and remote services CERTIFICATIONS/EDUCATION:

CompTIA Security +

Permanent