Help Desk with Security Clearance

Responsibilities:

- Serve as the first level Help Desk for the TEN Lab's systems and accounts

- Assist new user setup of equipment, accounts and tools

- Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner

- Create and maintain accurate Tickets for Help Desk activities

- Good problem solving skills

- Work with Asset Management to support accurate records and maintain a good accounting of assets

- Support the implementation of new technologies and equipment in the lab environment,

- Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.

- Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure

- Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions

- Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users Required Skills:

- U.S. Citizenship

- Must have an active DoD Secret clearance, TS/SCI clearance is preferred

- Must be able to obtain DHS Suitability

- 1+ years of directly relevant experience

- Experience with multiple operating systems, to include Windows, Linux/Unix & MacOS

- Proficiency and proven capability in the following areas:

- Asset management practices and principles

- Help Desk ticket processing and procedures

- Good Customer support

- Ability to keep detailed notes

- Must be able to work collaboratively across physical locations Desired Skills:

- Experience with writing technical procedures and standard operating procedures

- Virtualization automation and optimization

- Experience with Virtual Private Networks (VPN)

- Experience with virtual desktops (Citrix, VMWare) Required Education:

BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience. Desired Certifications:

- Security+

Permanent