Community Outreach Liaison

Animal Humane Society is seeking a Community Outreach Liaison to support community pets and pet owners in need At Animal Humane Society, caring for animals isn’t just a job – it’s our passion. We are on a mission to compassionately and responsibly create a more humane world for animals and their people

Job Summary: The Community Outreach Liaison is responsible for supporting Animal Humane Society’s efforts to help underserved, low-income populations access resources for their pets. This client-facing role aids in the execution of programs that bring pet food, supplies, accessible veterinary care, and temporary pet housing to pet families in need, with the goal of keeping pets with the people who love them.

Salary: $19-21 per hour based on experience

Benefits (see additional benefits below):

15+ Days of Paid Time Off

4 floating holidays per full calendar year

Health, Dental and Vision Insurance

401k Retirement Plan

Schedule: Full-time; 40 hours per week

Primarily Monday-Friday during business hours; weekends and evenings needed

Location/Remote Capabilities: This position is a hybrid position. Must be able to regularly travel between our Twin Cities locations (primarily St. Paul) and surrounding area. Must be able to successfully work remotely. Subject to change as business needs dictate.

Interview Process: Phone interview followed by 2 department interviews. Successful completion of a motor vehicle background check required.

Application Requirements: Please include a cover letter with your application.

Essential Functions

Outreach:

Connect community members with AHS Community Outreach programs, such as free pet food and supplies, access to veterinary care, and temporary pet housing.

Boost awareness of these programs by proactively seeking out and regularly attending community events, meetings, and presentations.

Coordinate internally across AHS departments and externally with social services partners to support and promote Community Outreach programs.

Maintain and update the Community Outreach events calendar, working with other AHS departments to ensure appropriate staffing at events.

Identify and strengthen relationships with social services partners, communities, and community leaders to holistically address the needs of people and their pets.

Serve as a partner to and advocate for community members; actively listen to their needs and help identify gaps in outreach programs.

Develop and maintain working relationships with social services partners to allow for bilateral referrals for services.

Be comfortable interacting with a diverse range of people and personalities.

Approach community members with respect, empathy, and an open mind.

Communication and Culture:

Communicate in a positive and professional manner with customers, external partners, other AHS employees, and volunteers.

Promote a culture of diversity, equity, and inclusion to make AHS a welcoming environment for all.

Prioritize client communication and respond in a timely and consistent manner.

Provide written updates and articles for the Community Outreach newsletter and internal communications channels.

Technology:

Clock in and out of shifts using ADP.

Monitor AHS email and other messaging software.

Learn and utilize other AHS software (i.e. Pet Point, Hybrent, IAMS) as needed to execute Community Outreach programs.

Other duties as assigned.

Additional Information:

Schedule and Attendance:

Regular, predictable attendance, punctuality, and availability to work during operational hours.

Attend and participate in regular team meetings, all staff meetings, and one-on-one meetings with direct leader.

May be required to work at a different site based on department needs.

May be required to attend occasional off-site meetings and events.

Work Environment:

Primarily office/desk based.

Adjacent animal shelter areas may be humid, noisy, or odorous.

Requirements

Qualifications

Experience:

1+ years of customer service and/or community organizing experience required.

Experience working with low-income or underserved communities preferred.

Ability to communicate in Spanish, Hmong and/or Somali preferred.

Skills:

Excellent communication and interpersonal skills, and attention to detail.

Strong administrative and process management skills.

Strong multi-tasking and problem-solving skills.

Proficient with computers, specifically a working knowledge of Microsoft products.

Physical Demands:

Prolonged sitting at a desk.

Must be able to lift, carry, and handle items up to 50 lbs. unassisted. For items over 50 lbs., assistance from another team member is required.

Emotional Demands:

Must be comfortable with the emotional aspect of work in an animal shelter environment, including the use of humane euthanasia.

Transportation:

Reliable transportation required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this role. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

About AHS

Every year, Animal Humane Society provides direct care and services to help thousands of animals in need across Minnesota.

As one of the nation's leading animal welfare organizations, AHS is transforming the way shelters care for animals and engage their communities. From innovative medical and behavior programs to investments in outreach and advocacy, we’re advancing animal welfare and creating a more humane world for animals everywhere.

Why Work Here

Make a difference in the lives of animals and people

Join a team of coworkers who love animals as much as you do

Work-life balance

Unique animal adoption benefits and discounts on veterinary care, pet supplies, and animal training classes

Health insurance coverage for full time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance, and employee paid supplemental life, accidental death & dismemberment and long term disability insurance.

Employer paid benefits for full time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance, short-term disability

Support for student loans: we are a Public Service Loan Forgiveness qualified employer

Mental Health and Counseling Support: all employees have access to our Employee Assistance Program with 3 free counseling sessions per year

401k for part-time and full-time staff

Nine paid holidays for full-time staff

Paid floating holidays for part-time and full-time staff (up to 4 days per year based on start date)

Paid Time Off for part time and full time staff (amount is based on hours worked and FTE status)

Paid parent leave for full-time staff

Our Organizational Commitment to Diversity, Equity and Inclusion:

As an organization dedicated to making the world a more humane and compassionate place for animals, we know that people are at the heart of all that we do. Animal Humane Society’s commitment to diversity, equity, and inclusivity is essential to our mission and shapes our culture, our work, and the services we provide.

At AHS we embrace and honor the inherent dignity and diverse experiences of our team members, volunteers, board members, partners, clients, and visitors, regardless of race, ethnicity, religion, gender identity, sexual orientation, age, ability, or income. Working together to instill equity and inclusivity within our organization will allow us to better serve the people and animals of Minnesota, and ultimately have a positive impact on animals in our care.