Philanthropic Services Manager

Philanthropic Services Manager

Greater Worcester Community Foundation (GWCF)

Worcester, MA

Salary range $62K to $72K, commensurate with experience

GWCF is seeking a detail-oriented, service-driven Philanthropic Services Manager to join our team. This new role is essential for enhancing the fundholder experience, supporting donor engagement, and ensuring efficient management of philanthropic services. The Philanthropic Services Manager will excel at building relationships with multiple stakeholders, possess strong administrative and communication skills, thrive in a collaborative team environment, and be passionate about serving the community.

Philanthropic Services Manager Qualifications and Skills

3–5 years of experience in nonprofit philanthropy, business, or legal fields; high-level administrative or development roles preferred

Excellent verbal and written communication skills for effective interaction with donors, partners, and colleagues

Proven ability to build and maintain strong relationships with stakeholders

Highly organized, detail-oriented, and capable of managing multiple priorities under deadlines

Self-motivated and collaborative, able to work both independently and as part of a team

Proficient in Microsoft Office Suite; experience with donor databases (e.g., C-Suite, Foundant) is a plus

Quick to learn new technologies and software platforms

Bachelor’s degree or equivalent professional experience required

A strong customer service mindset and genuine interest in helping others

Why You Should Apply

Competitive salary and benefits, including generous employer contributions to medical, dental, and vision coverage, including a 401(k) plan

Generous paid time off and paid holidays

A mission-driven organization making a daily impact in Worcester County

A collaborative, inclusive, and supportive team culture

Philanthropic Services Manager Job Responsibilities

Serve as the primary point of contact for current and prospective donors and fundholders, providing responsive support on grantmaking, fund balances, portal access, and general inquiries

Manage fundholder and fund records in C-Suite and Foundant databases, ensuring accurate entry, updates, reporting, and data integrity—including fund creation, modifications, closures, and updates prompted by life events

Oversee and approve timely processing of incoming donations; accurately classify and acknowledge gifts in accordance with Foundation standards

Confirm and track multi-year pledges, open grant applications, and manage compliance reporting requirements for donors and funders

Collaborate with colleagues on the infrastructure and compliance needs of charitable funds with complex governance and stewardship requirements

Research local corporate partnership opportunities and manage sponsorship tracking, benefit fulfillment, and renewal timelines

Support donor and prospect engagement by coordinating meetings, preparing materials, tracking follow-up, and managing targeted communications and mailings

Provide administrative support across the department, including the Professional Advisors Council, and serve as backup for general office functions such as phone coverage

Attend Foundation events outside regular business hours as needed

Maintain strict confidentiality in all communications and operations

Collaborate across the organization on donor-focused initiatives to enhance donor satisfaction and philanthropic impact

About Greater Worcester Community Foundation

Greater Worcester Community Foundation is a nonprofit grant-making foundation that serves donors, nonprofits, and other community partners. Our mission is to improve the quality of life in the Worcester area by engaging in the urgent needs of the community, such as education, child welfare, neighborhood improvement, health services, nonprofit effectiveness, arts and culture, the environment, and fostering a welcoming, inclusive, and equitable community for our diverse populations. Our staff is a dedicated team of professionals who strive for high standards of performance and support for one another. The Foundation models a strong commitment to principles of equity and inclusion and actively seeks candidates with diverse backgrounds and perspectives.

Greater Worcester Community Foundation is an equal opportunity employer, dedicated to building an inclusive and diverse workforce.

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