CORE Program Manager - Hayward

Program Manager

We are seeking a dynamic and experienced Program Manager to lead our Center of Reentry Excellence (CORE) site. The ideal candidate is a motivational leader and skilled coach, dedicated to developing and empowering a high-performing team of professionals. This individual will excel at building and sustaining trusting relationships with internal teams, community partners, and funding entities, thereby fostering innovation and consistently delivering impactful outcomes. A strategic and critical thinker, the Program Manager will apply sound judgment and decisive action to ensure effective site operations, robust collaborations, and meticulous contract management.

RESPONSIBILITIES

Worksite and Operational Management

Oversee all aspects of site operations to ensure a safe, efficient, and productive working environment for staff, partners, program participants and visitors. This includes managing physical site resources, such as facilities, technology, and equipment, ensuring they are well-maintained and meet operational needs.

Implement, monitor, and enforce organizational policies, operational protocols, and compliance standards. This involves ensuring adherence to all legal, regulatory, and contractual requirements applicable to the site and its operations.

Establish and maintain robust data collection, documentation, and reporting systems that will help ensure accuracy, timeliness, and compliance with both internal policies and external stakeholder requirements.

Proactively identify, assess, and mitigate operational risks. This includes addressing day-to-day challenges effectively and seizing opportunities for continuous improvement in all areas of operations.

People and Team Dynamics

Lead, supervise, and empower a diverse team of staff. This involves fostering a positive, inclusive, collaborative, and high-performance work culture that aligns with organizational values.

Drive team development by identifying individual and collective needs. This includes providing regular coaching, mentorship, and targeted professional growth opportunities for all direct and indirect reports to enhance their skills and career progression.

Manage collective team performance effectively by setting clear expectations and providing ongoing constructive individualized feedback. This also involves conducting timely performance evaluations and addressing any performance issues promptly, professionally, and appropriately.

Champion a team environment that actively values diversity, equity, and inclusion. This means working to leverage the collective expertise and diverse perspectives of all team members.

Facilitate clear, consistent, and effective communication within the team and with other departments. This ensures alignment with organizational goals and a shared understanding of priorities and tasks.

Oversee day-to-day staff activities, ensuring adherence to workplace standards, ethical guidelines, and professional conduct. This includes promoting accountability and a commitment to excellence.

Collaborate effectively with internal colleagues, support functions (such as Human Resources and Finance), and other teams across the organization, especially those working at or from the Hayward site, to achieve shared objectives and ensure seamless operations.

Effectively articulate and communicate program objectives, progress, challenges, and impact to a variety of audiences. This includes clients, staff, leadership, partners, and funders, utilizing both written and verbal forms of communication.

Delivery of Programs and Services

Direct the strategic planning, implementation, and day-to-day management of CORE’s essential programs, ensuring they are client-centered, strengths-based, culturally responsive, and trauma-informed.

Oversee the coordinated delivery of high-quality, impactful services, including organizing and participating in relevant community events and activities, to advance Rubicon’s strategic objectives, facilitate client engagement and program participation, and CORE’s objectives align with community needs.

Rigorously monitor service delivery to ensure all programs consistently meet or exceed contractual obligations, quality benchmarks, ethical standards, and established performance targets.

Utilize data analytics, client feedback, and performance metrics to continuously monitor program effectiveness and identify trends. This information should also inform decision-making, drive service improvements, promote appropriate innovations, and ensure optimal participant outcomes.

Cultivate and maintain strong, collaborative relationships with funders, government agencies, community partners, and other key stakeholders. These partnerships will enhance program effectiveness, support resource development, and expand referral networks.

Lead and coordinate comprehensive community outreach and engagement strategies to promote program awareness, expand service accessibility, and ensure services meet evolving community priorities.

COMPETENCIES

Education or Experience: A bachelor’s degree in areas related to the field of human services such as Social Work, Public Administration, Business Administration, or some other closely related discipline is highly desirable, as required by the funder. Equivalent professional experience, typically an additional four (4) years of relevant work beyond the minimum experience requirement, may be substituted for the degree.

Professional Background: A minimum of three (3) years of progressively responsible experience in managing direct human service programs. This must include substantial experience working directly with justice-involved populations and their families.

Stakeholder Collaboration: Proven track record of successfully building and maintaining effective working relationships with a diverse range of stakeholders, including public sector agencies (e.g., probation, law enforcement), community-based organizations, and funding providing entities.

Specialized Knowledge: Demonstrated knowledge and practical application of Trauma-Informed Care, Motivational Interviewing, and Culturally Responsive service delivery frameworks. Familiarity with and commitment to restorative justice principles and practices is also required.

Data Proficiency: Competency in utilizing data management systems, especially Salesforce and Microsoft’s suite of data related utilities, for tracking program outcomes, generating reports, and informing continuous quality improvement efforts.

Communication Acumen: Superior written and verbal communication skills, including the ability to convey complex information clearly and persuasively to varied audiences, and experience and comfort with public speaking or providing formal presentations to diverse audiences.

COMPENSATION AND BENEFITS

$74,000-$81,000 annually

Medical, Dental and Vision health plans. Kaiser and Sutter Health options.

3 weeks paid vacation and sick leave, 13 paid holidays.

4 days paid restorative holiday between Christmas and New Years.

Employer sponsored retirement plan

About Rubicon

An $18M non-profit Rubicon, provides direct services at eight locations in Alameda and Contra Costa counties and operates a growing commercial landscape social enterprise program that is a leader in sustainable practices. Rubicon transforms East Bay communities by equipping people to break the cycle of poverty. Recognized as a national leader in workforce development, Rubicon provides individualized one-on-one career advising, job search support, financial education, wellness and legal services, to very low-income people who face significant barriers to achieving economic mobility.

Rubicon is a 2022 Great Place to Work, on a journey towards becoming a high-road employer and an anti-racist organization. We are committed to systems change and advocacy through efforts like expanding and deepening Employee Resource Groups; the launch of an internal Racial Justice Task Force; and implementation of talent and culture supports that acknowledge and facilitate healing from the direct and indirect effects of racial trauma.

Rubicon actively recruits staff members with a diversity of culture, thought, and lived experiences who are not only highly skilled, but who consistently demonstrate a commitment to our vision of an East Bay without poverty and are passionate about this work.

Rubicon is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought, and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws.

Rubicon uses E-Verify to validate the eligibility of our new employees to work legally in the United States.

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