Delivery Driver/ Fulfillment Team Member

Description

Job titleDriver/ Fulfillment Team Member Location : Wheat Ridge Reports toFulfillment Manager Pay: $14.00 PLUS an average of $4-$8 in Tips

Job purpose

The Fulfillment Team Member position serves an essential role in the customer service experience at Applejack Wine & Spirits by fulfilling all delivery orders accurately and on time. The Fulfillment Team Member must also accurately obtain, fulfill, and process customer orders made in advance for a pre-determined pick-up date and time.

Duties and responsibilities

Provide Excellent Customer Service

Maintain a positive attitude in a fast-paced retail environment.

Address customer needs at the time of delivery.

Consistently provide exemplary and superior customer service to all customers.

Generate and fulfill (pick) orders placed as curbside, delivery, and shipping using NetSuite ERP software operating system.

Responsible for fulfilling curbside, delivery, and shipping orders generated through several points of sale: online via Applejack.com or Applejack department-specific email addresses, telephone calls forwarded from any staff member, in-store foot traffic, etc.

Accurately and efficiently retrieve and pack all requested items for each curbside order before the customers' chosen pick-up or delivery date.

Communicate with the Fulfillment Team to order products listed as out of stock or in quantity beyond.

Prepare orders in an organized and easily accessible, designated area.

Establish baseline relationships with regular and new customers to grow the Fulfillment department.

Fulfill Delivery Orders

Loading, transporting, and delivering items to customers or businesses in a safe and timely manner.

Accurately prepare and fill delivery and curbside orders as needed.

Maintain organization in the delivery area.

Reviewing orders before delivery to ensure orders are complete and correct.

Vehicle/Driver

Responsible for cleanliness and notifying the delivery manager of preventative maintenance of company vehicles.

Abiding by all transportation laws and maintaining a safe driving record.

Willingness to fill in for mountain runs, if necessary.

General

Schedule may changed based on business needs.

All other duties as assigned.

Qualifications

Prior experience dealing with customers.

Prior delivery experience preferred.

Good verbal communication and professional demeanor.

Must be a team player.

Ability to multitask in a fast-paced retail environment.

Dress and present yourself cleanly and professionally.

1+ years of alcohol industry sales and customer service.

Requirements

21 years of age

5+ years retail industry sales and customer service

2-5 years in retail store leadership or management position

2 years managing teams of 10+ people

Basic computer, typing and mathematical skills

Ability to stand and walk for long periods of time

Must be able to lift 40-60 lbs.

Ability to accommodate a flexible schedule which includes nights, weekends, and holidays

Must pass background check

Benefits

Paid Time Off, Employee Discount, Heath Care Plans (Medical, Dental, and Vision), Company Paid Life and ADD Insurance, LTD, Voluntary Short-Term Disability, Industry Tuition Assistance

Opportunity for Career Growth and Advancement. Competitive compensation and excellent benefits. Applejack Wine & Spirits is a Drug-Free Workplace. Applejack Wine & Spirits is an Equal Opportunity Employer.