Dispatcher

Base Pay: 20.00 - 22.00

A full-service global transportation and logistics company is seeking a dedicated Dispatcher to join their dynamic team and help them ensure their deliveries run smoothly ...

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A full-service global transportation and logistics company is seeking a dedicated Dispatcher to join their dynamic team and help them ensure their deliveries run smoothly and on schedule. As a Dispatcher, you will be the critical link between our delivery drivers, customers, and operations. Your role will involve scheduling and coordinating deliveries, managing driver routes, ensuring on-time deliveries, and providing excellent customer service.

Pay $20-$22 per hour, based on experience

Shift 8:00am-4:30pm Monday-Friday plus Overtime when required

Key Responsibilities

Route Planning & Coordination Assign and schedule delivery routes for drivers based on priority, location, and time constraints. Optimize routes to improve efficiency and reduce delivery time.

Communication Serve as the point of contact for drivers, addressing any concerns, delays, or issues that arise during deliveries.

Tracking & Monitoring Use GPS and other tracking tools to monitor deliveries in real-time and adjust schedules as needed to ensure timely arrivals.

Customer Service Respond to customer inquiries, provide updates on delivery status, and resolve issues related to deliveries.

Problem-Solving Handle unexpected challenges such as traffic delays, weather disruptions, or vehicle breakdowns. Collaborate with drivers and other teams to ensure smooth operations.

Documentation & Reporting Maintain accurate records of delivery logs, driver performance, and customer feedback. Job Requirements:

Experience Previous experience in dispatching, logistics, or transportation is preferred

Communication Skills Strong verbal and written communication skills. You must be comfortable speaking with drivers, customers, and colleagues.

Organization Ability to multitask and manage a fast-paced environment. Attention to detail is essential.

Problem-Solving Quick-thinking and solution-oriented with the ability to handle unexpected situations effectively.

Technology Savvy Proficiency in using dispatch software, GPS systems, and other logistical tools. Basic computer skills (MS Office, email, etc.) are required.

Customer Service A customer-focused attitude with the ability to handle pressure while maintaining a positive demeanor.

Shift Flexibility Ability to work flexible hours, including nights, weekends, and holidays if necessary.

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