Part Time Pool Desk Clerk

Salary: $15.12 - $24.17 Hourly

Location : Dothan, AL

Job Type: PART TIME

Job Number: 5810-25-01

Department: LEISURE SERVICES

Opening Date: 05/15/2025

Closing Date: 5/29/2025 11:59 PM Central

FLSA: Non-Exempt

Description

This is a part-time position responsible for providing receptionist and customer services support to the public.

WORK SCHEDULE:

Monday & Wednesday OR Tuesday & Thursday

12:30pm - 9:30pm

Fridays

Alternate between

5:00am - 1:00pm and 12:30pm - 9:30pm

and

Every other weekend

Saturday: 9:30am - 6:00pm

and

Sunday: 1:30pm - 6:00pm

Major Duties

Answers telephone and greet visitors; provides information and assistance; refers to appropriate personnel.

Checks customers into facility; maintains daily attendance records.

Receives payments for program and admission fees.

Checks water chemistry; adjusts as needed; maintains detailed water chemistry records.

Completes daily cash reports to monitor and review financial discrepancies.

Reports maintenance issues and safety hazards.

Opens and closes facility.

Informs the public of programming and special events offered by Leisure Services.

Performs general cleaning duties.

Monitors security camera system.

Cleans pool equipment.

Assists with special events as needed.

Provides exceptional customer service.

Performs related duties.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED BY THE POSITION

Knowledge of customer service principles and practices.

Knowledge of city and department policies and procedures.

Skill in the provision of customer services.

Skill in the use of office equipment.

Skill in oral and written communication.

SUPERVISORY CONTROLS

The Aquatics Manager assigns work in terms of detailed and specific instructions. The supervisor spot-checks work in progress and upon completion for accuracy, adequacy, and adherence to instructions and established guidelines.

GUIDELINES

Guidelines include the employee handbook, the Model Aquatic Health Code, CDC guidelines, and city and department policies and procedures. These guidelines are clear and specific.

COMPLEXITY/SCOPE OF WORK

The work consists of directly related clerical and customer service duties. Frequent interruptions contribute to the complexity of the position.

The purpose of this position is to provide clerical and customer service support for the operations of the Aquatics facility. Successful performance contributes to the efficiency and effectiveness of those operations.

CONTACTS

Contacts are typically with co-workers, other city employees, and the public.

Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The work is typically performed while sitting at a desk or table or while standing, walking, bending, crouching, or stooping. The employee occasionally lifts light and heavy objects.

The work is typically performed in an aquatics facility. Work may require the use of protective devices such as masks, goggles, gloves, etc.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.

Minimum Qualifications

Graduation from a standard senior-high school or GED equivalent, as recognized by the United States Department of Education (USDE) or council on Higher Education Accreditation (CHEA).

Six (6) months experience in customer service preferred.

Six (6) months experience handling cash preferred.

NECESSARY SPECIAL REQUIREMENTS

An applicant for this position is subject to various background investigations up to and including criminal, credit, past employment, and reference checks.

Employees are required to submit to Drug and Alcohol testing in accordance with the City of Dothan policy, which includes pre-employment and random tests for the duration of employment in this position. (PBA 08/13/12)

Must meet the City of Dothan's employment physical standards, which include drug/alcohol testing.

Application / Examination

Qualified applicants will be evaluated based on training and experience as documented on their application. This evaluation will comprise 100% of their final grade.

Applicants with a disability who feel they need accommodation should contact the Personnel Department in writing on or before the closing date of this advertisement by emailing

An Equal Opportunity, Affirmative Action Employer

The City of Dothan provides a diverse package of benefit programs for eligible employees, administered by the Personnel Department. The core package includes a defined benefit retirement plan, and group health, life and dental insurance plans. In addition, the City offers a (Section 125d) Flexible Compensation Plan, direct deposit, credit unions and defined contribution (Section 457) retirement plans.

01

Supplemental Questions: This information will be used to determine your placement on the employment register and if you meet the basic qualifications as listed on the job posting. Therefore, please give detailed descriptions of your job duties. You must thoroughly complete the Education and Work Experience sections of the application and the Supplemental Questions. Answer all questions as accurately and with as much detail as possible. Some questions request an explanation to support a "yes" answer. Your explanation should contain experience, education, etc., to show that you do possess whatever skill, knowledge or experience being addressed in the question. Employment and volunteer experiences used to answer any of the questions below must be listed on your application. If you use military experience to meet the experience requirements, do not give dates of your entire tour of duty, rather, you should indicate on your employment application, the month and year you began performing these duties and the month and year you stopped.

I have read and understand the above statement and will submit any required verification or supporting documents by the closing date of this advertisement.

02

Which best describes your highest completed level of education? Your education MUST be listed in the education section of your application in order to receive credit.

None

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Master's Degree or higher

03

Which best describes your work experience in customer service?

No experience

0 - 5.9 months

6 months - 0.9 year

1 - 1.9 years

2 - 4.9 years

5 - 9.9 years

10 - 14.9 years

More than 15 years

04

List employer/s where you gained the experience in question #3. Employer(s) must be listed in both the work history section of your application and in your response below to receive credit. If none, type "N/A" in the space below.DO NOT INDICATE "SEE RESUME."

05

List examples of duties performed to support your answer in question #3. Employer(s) must be listed in the work history section of your application to receive credit. If none, type "N/A" in the space below.DO NOT INDICATE "SEE RESUME."

06

Which best describes your work experience handling cash?

No experience

0 - 5.9 months

6 months - 0.9 year

1 - 1.9 years

2 - 4.9 years

5 - 9.9 years

10 - 14.9 years

More than 15 years

07

List employer/s where you gained the experience in question #6. Employer(s) must be listed in both the work history section of your application and in your response below to receive credit. If none, type "N/A" in the space below.DO NOT INDICATE "SEE RESUME."

08

List examples of duties performed to support your answer in question #6. Employer(s) must be listed in the work history section of your application to receive credit. If none, type "N/A" in the space below.DO NOT INDICATE "SEE RESUME."

09

Which best describes your recent (within the past 2 years) seasonal employment with the City of Dothan performing administrative responsibilities in recreational, educational, or athletic programming?

No experience

0 - 3.9 months

4 - 7.9 months

8 - 11.9 months

12+ months

10

List examples of duties performed to support your answer in question #9. Employer(s) must be listed in the work history section of your application to receive credit. If none, type "N/A" in the space below.DO NOT INDICATE "SEE RESUME."

11

The work schedule is:Monday & Wednesday OR Tuesday & Thursday12:30pm - 9:30pmFridaysAlternate between5:00am - 1:00pm and 12:30pm - 9:30pmandEvery other weekendSaturday: 9:30am - 6:00pm andSunday: 1:30pm - 6:00pm Are you willing and able to work this schedule?

Yes

No

12

An applicant for this position is subject to a criminal history background check pursuant to the following statutes: §§38-13-1. Ala. Code (1975) et seq., as amended by the Child Care Safety Act (Act of Alabama #2018-278), Act of Alabama 2019-322, or §41-27-10, Ala. Code (1975).Do you understand and agree to the above requirement?

Yes, I understand I am subject to the background checks as stated.

13

I understand that once my application has been submitted for this specific position that I WILL NOT be able to make any changes to it. Any changes to my master application will only be reflected in any future positions for which I may apply. Should I desire to have updated information included for this specific position I should contact the Personnel/Human Resources office at for assistance.

Yes, I Understand

14

Note: Before submitting your application, be sure to review your application for completeness and accuracy. Your examination score will be based on the information you have provided on your application and this supplemental questionnaire. Failure to provide sufficient detailed information may result in your application being rejected or receiving a lower score. Therefore, it is important that you provide complete employment information to include the name of your employer, your official job title, dates of employment (from-to, month/year), hours worked per week, and a detailed description of your duties for each job listed on your application. Resumes are not accepted in lieu of the application or supplemental questionnaire.

I understand that failure to provide sufficient detailed information may result in my application being rejected or receiving a lower examination score.

15

Personnel Use Only

Required Question