Guest Services Associate

Job Description

The beautiful World Equestrian Center, located in Wilmington Ohio, is looking for Guest Services Associates to join our team! The ideal candidates will have a passion for providing an exceptional guest experience. Superior customer service is a must to ensure a fantastic first impression for guests upon arrival. This position will need to have a flexible schedule.

The Guest Services Representative is a front desk position with primary responsibility of customer service, posting charges, and closing out the day.

$250 Sign On Bonus. $125 after 30 days & $125 after 90 days!

Primary Responsibilities:

The following are highlight items and not meant to be all-inclusive of this position:

Greet, register, and assign rooms to guests of facility

Responsible for issuing room keys and important information to guests

Responsible for making hotel reservations and checking hotel availability

Verifies credit card authorization or collect cash payment for all guests

Answer main telephone line and transfer to proper departments or guest rooms

Review guest accounts and charges upon guest check-out

Be familiar with daily events and shows on site

Constant contact with housekeeping and maintenance departments with guest issues or concerns

Ensure complete guest satisfaction

Ensuring daily checklists are completed

Completes any direct assignment from Manager

Responsible for issuing and signing out Department Manager Keys

Balance credit card and cash paperwork for entire day

Process credit cards for Settlement

Close out day for facility and print reports

Insert information from day end reports into spreadsheets for General Manager and Ownership

Qualifications, Education, Experience, Skills, and Abilities:

Previous hospitality/service industry experience preferred, but not necessary

Strong oral communication skills

Professional, courteous attitude

Strong computer skills

Ability to work in high paced environment

Strong Customer Service skills

Ability to Multitask

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

Full-time