Production Support Manager

Skills

management, App Support

Top Skills Details

management, Support

Additional Skills & Qualifications

Day to Day

-Oversee a team of 5 people. 2 offshore and 3

-Need to have understanding of support role. It can be chaotic and different each day.

-This person needs to be organized, able to multi task, a manager, demonstrate drive, and a sense of urgency. Candidate needs to be direct.

-Since it is prod, that sense of urgency is very important

-Need to have experience troubleshooting 101, incident management

-Find the problem, how to resolve it, how did it impact users, how to improve

-Mortgage experience would be great but candidates can learn the applications

-They will learn how application interacts with downstream applications. Will be meeting with other managers of other applications in the organization

-Most critical app (90% of day) is vendor developed. Host the application on Windows Servers. SQL Server Database as well.

-Another team develops and deploys it, this team supports it.

-Will not manage people during contract portion. Will manage day-to-day production support. Will manage people once they have converted to fulltime.

- In an interview, candidates needs to have examples of driving results and Sense of urgency.

Description

Job Responsibilities:

· Design and Develop Data Pipelines: Create and maintain scalable and efficient data pipelines to integrate data from EEH systems, Data Lake, and Application APIs.

· Cloud-Based Development: Utilize AWS services (e.g., S3, Redshift, Glue, Lambda) to build and manage data infrastructure in the cloud.

· Data Integration: Ensure seamless data flow and integration across various systems and platforms.

· API Development: Develop and maintain APIs to facilitate data access and integration with other applications.

· Data Management: Implement best practices for data management, including data quality, governance, and security.

· Performance Optimization: Optimize data processing workflows for performance and scalability.

· Collaboration: Work closely with data scientists, analysts, and other stakeholders to understand data requirements and deliver solutions.

· Leadership: Mentor junior data engineers and lead data engineering projects to successful completion.

Qualifications:

· Education: Bachelor's degree in Computer Science, Engineering, or a related technical field.

· Experience: Minimum of 5 to 8 years of experience in data engineering or related roles, with a focus on cloud-based environments.

· Technical Skills:

· Proficiency in AWS services (e.g., S3, Redshift, Glue, Lambda).

· Strong programming skills in Python, Java, or Scala.

· Experience with ETL processes and tools.

· Familiarity with data integration and API development.

· Soft Skills:

· Strong problem-solving abilities and analytical skills.

· Excellent communication skills and the ability to work collaboratively in a team environment.

· Leadership and mentorship capabilities.

Pay and Benefits

The pay range for this position is $70.00 - $75.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Columbus,OH.

Application Deadline

This position is anticipated to close on May 30, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.