Salesforce Engineer/Administrator

About Pinnacle

Pinnacle is a leading staffing and workforce solutions provider, dedicated to connecting top talent with innovative organizations. With a commitment to excellence and a focus on leveraging cutting-edge technology, we empower our clients and employees to achieve their goals. Our dynamic team thrives in a collaborative environment, driving transformation and efficiency through solutions like Salesforce to optimize client relationship management and business processes. Join us to make a meaningful impact in a forward-thinking organization.

Summary

Pinnacle is seeking a Salesforce Administrator/Engineer in India to configure, customize, and enhance our Salesforce Sales Cloud platform. This role will manage platform configurations, develop custom solutions, and ensure seamless functionality, collaborating with a third-party technical integrator to deliver a robust CRM. The ideal candidate will have strong Salesforce Sales Cloud experience, proficiency in both no-code configuration and coding (e.g., Apex, Lightning Web Components), and the ability to meet business needs through tailored solutions. If you’re passionate about driving CRM efficiency, this is your opportunity to contribute.

Job Responsibilities

Configure Salesforce Sales Cloud, including custom objects, fields, page layouts, workflows, and automations (e.g., Process Builder, Flow), to support business processes.

Develop custom applications and features using Apex, Lightning Web Components (LWC), and Visualforce to enhance Sales Cloud functionality.

Manage user accounts, roles, permissions, and security settings to ensure data integrity and access control.

Design and implement complex automations and triggers using Apex and Flow to streamline operations.

Integrate Sales Cloud with external systems (e.g., via REST/SOAP APIs) to ensure seamless data flow.

Collaborate with stakeholders to gather requirements and identify opportunities to optimize Salesforce capabilities.

Partner with a third-party integrator to validate configurations, implement solutions, and troubleshoot issues.

Provide training and support to end users to ensure effective platform adoption.

Stay updated on Salesforce releases and best practices to recommend and implement improvements.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related field.

7-10 years of experience with Salesforce, including at least 2 years with Sales Cloud configuration and development.

Strong knowledge of Salesforce configuration (e.g., workflows, Process Builder, security settings) and development (e.g., Apex, LWC, Visualforce).

Experience with Salesforce APIs and integrations with external systems.

Ability to gather business requirements and translate them into functional and technical Salesforce solutions.

Excellent communication skills to collaborate with stakeholders and technical teams in India and globally.

Salesforce Administrator and/or Platform Developer I certifications preferred; Sales Cloud Consultant certification is a plus.

Optional experience with Platform App Builder, Service Cloud, or Salesforce Flow.

No staffing industry experience required.

Based in India, with flexibility to work with global teams.