Sr. Associate, IT Customer Services - TS/SCI

Job Title: Sr. Associate, IT Customer Services

Job Code: 23974

Job Location: Palm Bay, FL

Job Schedule: 9/80; Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off

Job Description:

The Enterprise IT Customer Services Representative is responsible for maintaining, managing, configuring, and troubleshooting End User Desktops in secure program areas. Duties include installing, configuring, troubleshooting, and maintaining Windows Desktops (virtual or physical), as well as maintaining engineering software tools. This person must be able to communicate technical concerns and solutions to various levels of management, engineering, and security teams. Perform other IT duties as required.

Essential Functions:

Desktop support responsible for the configuration and maintenance of Windows systems while ensuring system reliability, data integrity, and availability.

Monitor service request queues and provide desktop system and application troubleshooting.

Collaborate with engineering teams to understand program requirements and deliver exceptional IT services.

Communicate technical issues and strategies to management and non-technical stakeholders in a clear and concise manner.

Ability to support extra hours beyond normal work schedule as needed.

Frequently moves equipment weighing up to 35 pounds across campus for various needs.

Willing to submit to a CI Polygraph if required.

Qualifications:

Bachelor’s Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.

Active Top Secret/SCI

1 year of experience with working with Windows Desktops.

Security+ CE or any DoD 8570 IAT Level II or higher approved certification.

Preferred Additional Skills

Knowledge of Windows operating systems, networking protocols, and security best practices.

Experience with Wyse Management Suite.

Experience with Active Directory and user management.

Knowledge of basic networking concepts and working principles.

Experience supporting Red Hat Linux.

Experience managing systems under the NIST Risk Management Framework.

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