ERP Support Coordinator

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

Working at Dentsply Sirona you are able to:

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

Summary: The ERP Support Coordinator supports the Senior Manager, ERP Global Support and the ERP team members who provide end-user support for two ERP Platforms: SAP S4 Hana & Microsoft Dynamics AX2009

ERP Technical Strategy:

Support ERP Sr. Manager and ERP support team members

Develop an excellent working relationship with the ERP user community and members of the extended support team

Assist with coordination of Super User Community

Understand DS incident and change request processes

Utilize Service Now software to track and update ERP incidents to resolution

Understand reported ERP incidents

Lead incident status meetings

Engage with Users, BPLs, SMEs and Developers to assist with progress incident resolution

Escalate high priority and unresolved incidents to management

Manage Change Request status in Service Now and ensure timely closure of change requests.

Engage with internal and external project teams involved with change process to assist with progress

Track and report compliance problems to management

Ensure Change Requests are closed on time

Assist with continuous process improvements to IT policies, processes, procedures, and documentation

Prepare clear and well-organized work papers that appropriately document work performed

Builds and Manages Service Now dashboards

Create and maintain presentations, training and process documents

Train Users and consultants with on topics related to DS incident lifecycle and resolution

Other responsibilities as assigned.

Language skills

English - Advanced (C1), any other language is an advantage.

Years and Type of Experience:

1+ years working in a software, support or comparable role

Experience with ERP systems a plus.

Key Required Skills, Knowledge, and Capabilities:

Excellent written and oral communication skills

Experience with MS Office, especially Excel

Knowledge and understanding of ERP Platforms, processes and functionality.

Highly organized; able to track and manage status of multiple day-to-day activities.

Works well under pressure and able to multitask.

Able to work independently.

Ability to effectively handle a wide variety of users and issues.

Some flexibility with working time is required due to the global nature of DS, there may be occasional conference calls during morning/evening hours.

Ability to travel occasionally for IT business needs

Internationally and culturally aware

Dentsply Sirona is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to . Please be sure to include “Accommodation Request” in the subject.

For California Residents:

We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes).

The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity).

For additional details and questions, contact us at