Service Advisor

More people are saying goodbye to their old jobs and Hello to their new careers. Hello, Automotive Group will be bringing a unique experience to the Temecula Auto Mall. If you're passionate about working with great people and delivering an exceptional experience for our customers, Hello Auto is the place for you. Come work in a team environment and help build the new automotive experience at Hello Subaru of Temecula.

Responsibilities

Creates service orders and assists with flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

Ensure the daily inventory of technicians' time is consistently sold to service customers.

Answer technical questions about vehicle problems, warranties, services, and repairs.

Maintain Customer Happiness scores at or above company standards.

Reinforces company policies and adheres to company standards.

Encourages compliance with applicable laws and regulations.

Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s license

Dealer Experience preferred

Benefits:

Competitive Pay

Vacation and sick time

401(k) plan (with company match!)

Medical, dental and vision plans

Company-paid Basic Life insurance

Employee Purchase Program

Paid Volunteer Days

Paid Holidays

Locally-owned and operated in Southern California

Work/life balance (Closed on Sundays!)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.