Automotive Service Advisor

Description of the role

We are seeking a highly motivated Automotive Service Consultant to join our team at Classic Kia of Smithfield. As an Automotive Service Consultant, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department.

Responsibilities

Assist customers with scheduling appointments and provide recommendations for necessary automotive services

Act as a liaison between customers and the service technicians to ensure accurate communication and timely completion of service requests

Prepare and present service estimates to customers, including detailed explanations of recommended repairs and associated costs

Handle customer inquiries and concerns in a professional and courteous manner

Maintain accurate and thorough records of customer interactions and service history

Coordinate with parts department to ensure timely and accurate ordering of necessary parts for repairs

Stay up-to-date with current automotive technology and industry trends

Requirements

Prior experience in the automotive service industry is preferred

Strong communication and interpersonal skills

Ability to multitask and prioritize tasks effectively

Excellent problem-solving and decision-making abilities

Proficient computer skills

Valid driver's license

Benefits

Classic Kia Smithfield offers competitive compensation ranging from $50,000 to $80,000 per year, dependent on experience and qualifications. In addition, we offer a comprehensive benefits package including health insurance, retirement plans, paid time off, and employee discounts on automotive services and vehicle purchases.

About the Company

Classic Kia Smithfield is a reputable automotive dealership located in Smithfield, North Carolina. We take pride in providing exceptional customer service and offering a wide selection of high-quality vehicles to our clients. Our service department is staffed with skilled technicians who are dedicated to maintaining the performance and reliability of our customers' vehicles.