Service Business Development Coordinator

Do you love talking to people?

In this role, you will be the link between the customer and the service schedule. You will assist the customer with questions regarding servicing their vehicle repair and maintenance along with getting them scheduled for service.

At New Bern Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at New Bern Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Health and wellness

Flexible Work Schedule

Discounts on products and services

Responsibilities

Answer customer calls and get them to the appropriate person

schedule service reservations

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates

Follow up with leads that are not ready to make an appointment or no-show

Participate in team & process development sessions – keeping positive relationships with teammates and dealership management

Utilize computer system daily

Organize and schedule shuttles, loaners, rentals, pickup and deliveries

Qualifications

At least one previous role based in strong customer service experience

Team player attitude

Prompt and courteous

Enthusiastic personality

Must have strong computer skills

Willing to submit to a pre-employment background check & drug screen