Manager Enterprise Infrastructure

Job Description

Who we are

Community Health Plan of Washington is

an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration.

Our commitment is to:

· Strive to apply an equity

lens to all our work.

· Reduce health disparities.

· Become an anti-racist organization.

· Create an equitable

work environment.

About the Role

Responsible for leading and managing the workload and staff that operate, support and maintain technology infrastructure solutions. Specific areas of focus and accountability in an MS Windows & SQL Server environment include: computing servers in a virtual environment, disaster recovery, databases, electronic storage, intranet, web portals, local and wide area networks, telephony, internet services, system and data security solutions and practices.

To be successful in this role, you:

Possess a bachelor’s degree in computer science or a related field, or an equivalent combination of education and highly relevant work experience.

Have a minimum of seven (7) years of management experience in technology, including production services and support, systems and network administration, and system and data security practices with a focus on PHI and PII.

Have a minimum of five (5) years of experience working in a complex organizational structure, collaborating across functional teams to complete work on time and within budget.

Have a minimum of five (5) years of experience in the healthcare insurance industry.

Are experienced in operations management, change management, and release management.

Are proficient in production support concepts, operating systems, networking, systems administration, security, performance monitoring, capacity planning, and disaster recovery.

Have solid experience in establishing standards, processes, and applying time-tested practices in the administration of network and systems administration and operations support services.

Essential functions and Roles and Responsibilities:

Provides mentoring, coaching, and career development to staff, conducts performance reviews, ensures timely and accurate completion of team deliverables within budget, and identifies training needs to align staff skills with evolving business needs.

Organizes, prioritizes, assigns, and coordinates all work requests to meet internal technology customer expectations.

Keeps current with industry best practices to evaluate and apply technology solutions aligned with business needs and resources.

Provides timely status reports to leadership on service levels, productivity, resource allocations, and work status.

Establishes and enforces standards and processes for technologies, tools, business-solution frameworks, and documentation.

Leads the development and implementation of system monitoring practices, including system tuning and performance monitoring, and partners with business customers to establish, monitor, and be accountable for service level performance.

Creates and manages the annual department budget, manages the procurement process, approves payments, tracks and reports on budget to actuals variances.

Manages technology vendors and services, oversees the enterprise Disaster Recovery program, periodic testing activities, and the Business Continuity program.

Facilitates cross-team collaboration to develop and enforce standards and processes, ensuring alignment with organizational goals and enhancing interdepartmental efficiency.

Develops and manages the enterprise-wide computing equipment end-of-life replacement program to ensure timely upgrades and minimize operational disruptions.

Knowledge, Skills, and Abilities:

Leadership skills, including mentoring, coaching, and career development of staff, and conducting performance reviews.

Ability to establish and maintain good working relationships with users and management in the organization.

Advanced skills in planning and production workflow management, vendor management, capital and staff budgeting and creating proposals.

Ability and desire to maintain up-to-date technical knowledge of technical and desktop infrastructure environments and tools.

Excellent communication skills; verbal, written, and listening.

As part of our hiring process, the following criteria must be met:

Complete and successfully pass a criminal background check.

Criminal History: includes review of criminal convictions and probation. CHPW does not automatically or categorically exclude persons with a criminal background from employment. The applicant’s criminal history will be reviewed on a case-by-case basis considering the risk to the business, members, and/employees.

Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency.

Vaccination requirement (CHPW offers a process for medical or religious exemptions)

Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation.

Compensation and Benefits:

The position is FLSA Exempt and is eligible for overtime. Based on market data, this position grade is 72 (see full range below) and has a 10% annual incentive target based on company, department, and individual performance goals.

CHPW offers the following benefits for Full and Part-time employees and their dependents:

Medical, Prescription, Dental, and Vision

Telehealth app

Flexible Spending Accounts, Health Savings Accounts

Basic Life AD&D, Short and Long-Term Disability

Voluntary Life, Critical Care, and Long-Term Care Insurance

401(k) Retirement and generous employer match

Employee Assistance Program and Mental Fitness app

Financial Coaching, Identity Theft Protection

Time off including PTO accrual starting at 17 days per year.

40 hours Community Service volunteer time

10 standard holidays, 2 floating holidays

Compassion time off, jury duty

Sensory/Physical/Mental Requirements:

Sensory*:

Speaking, hearing, near vision, far vision, depth perception, peripheral vision, touch, smell, and balance.

Physical*:

Extended periods of sitting, computer use, talking and possibly standing

Simple grasp, firm grasp, fine manipulation, pinch, finger dexterity, supination/pronation, wrist flexion

Frequent torso/back static position; occasional stooping, bending, and twisting.

Some kneeling, pushing, pulling, lifting, and carrying (not over 25 pounds), twisting, and reaching.

Mental:

Frequent decision-making. Ability to gather and assess data, determine appropriate actions, apply protocols and knowledge to unique situations, problem-solve and provide consultation.

Work Environment:

Office environment Employees who frequently work in front of computer monitors are at risk for environmental exposure to low-grade radiation.

Full-time