HVAC Counter Support Associate

Job Description

Job Duties:

Assist customers/counter with ALL special orders and non-stock items

Provide product recommendations and/or price quotes

Support store and counter staff with Large line-item orders and job quotes

Direct ships - verifying shipping and freight. Bill customer and receive in PO

Work with branch manager to develop and execute sales promotions

Point of contact for ALL web orders

Overseeing pickup lockers

Any other duties as required by your supervisor

Alternative Duties:

Assist with customer service and sales, including answering phones

Assist with annual physical count of full warehouse inventory and cycle counts

Assist with any special duties and assignments as needed to support the efficient functioning of the store

Assist with instore, customer training and special events

Assist with any dealer branch material and items

General Results and Responsibilities:

Adheres to all company policies, procedures, standards, and business ethics codes

Maintains professional communication when interacting with customers and coworkers

Treat all customers and coworkers with a helpful and courteous attitude

Keeps communication open to maintain a healthy work environment

Report any consistent problems that are not being resolved to the supervisor

Education and Experience:

Required:

• High School Diploma / GED required OR equivalent combination of education and experience

• Clean driving record

Preferred:

• Minimum 3 years of HVAC customer service or sales experience

• Experience with computer or barcode-driven inventory management systems

• Must be able to read blueprint to perform mechanical take-offs

Job-Specific Knowledge, Skills & Abilities

Key Skills:

• Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.

• Skill in following through on commitments.

• Ability to manage time in a deadline-driven environment.

• Strong ability to multitask and skill in prioritizing work.

• Excellent communication and customer service skills.

• Ability to maintain a positive and friendly demeanor in a stressful and fast-paced environment.

• Ability to work efficiently and with a sense of urgency.

• Ability to demonstrate considerable tact and diplomacy in dealing with others and to maintain relationships.

• Ability to meet store accuracy and productivity standards.

Job Posted by ApplicantPro

Full-time