Assistant Property Manager

Job Description

Description

Sharpline Communities is a well-established multifamily operator experiencing exciting growth with over 1200 units under management. We pride ourselves on creating top-of-the-line community experiences through the utilization of cutting-edge technology and innovative approaches to property management. Our focus is on providing exceptional customer service to our residents, ensuring their satisfaction and fostering a sense of community within our properties.

We are seeking a highly motivated and customer-centric individual to join our team as an Assistant Property Manager. This is an exciting opportunity to join a growing team with a modern approach to property management and ownership.

Key Responsibilities

1. Leasing and Resident Relations: (Heavy Leasing)

Handle leasing inquiries, conduct property tours, and assist prospective residents with the application process.

Foster positive relationships with current residents, addressing their concerns, and ensuring their needs are met in a timely manner.

Coordinate move-in and move-out processes, including conducting inspections and ensuring proper documentation.

2. Delinquency Management:

Proactively communicate with residents regarding rental payments, delinquencies, and payment plans.

Follow up on outstanding balances, implement appropriate actions, and escalate as necessary.

Collaborate with the property management team to minimize delinquency rates and ensure timely rent collection.

3. Training and Development:

Participate in extensive training programs to develop a comprehensive understanding of property management practices.

Gain proficiency in leasing procedures, property management software, rental property finances, real-time communications software, and closing techniques.

Continuously update knowledge and skills to adapt to evolving industry standards and best practices.

4. Administrative Support:

Assist with lease preparation, renewal processing, and maintenance work order coordination.

Maintain accurate resident records, lease files, and financial documentation.

Generate regular reports related to leasing, occupancy rates, and delinquency status.

Skills, Knowledge and Expertise

Customer Service: Strong background with a genuine passion for creating exceptional resident experiences.

Communication: Excellent verbal and written communication skills.

Organizational Skills: Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.

Problem-Solving: Detail-oriented with strong organizational and problem-solving abilities.

Technical Proficiency: Proficiency in property management software, Microsoft Office Suite, Google Sheets, MS Excel, and Dropbox.

Interpersonal Skills: Works great with people; residents, vendors, owners, and team members.

Real-Time Communication: Excited for real-time communication tools like texts, phone, FaceTime, Zoom, etc.

Follow-Up: Strong ability to follow up with contractors and on-site maintenance.

Reporting: Ready to report progress to the Property Manager and ownership group once a week.

Experience & Qualifications:

High school diploma or equivalent.

Hospitality experience is welcomed.

Willingness to perform all required tasks and represent the company professionally.

Benefits

Health insurance

Paid time off

11 paid holidays each year

Full-time