Customer Service Rep II

Job Description

Build your future with Volt!

Volt is immediately hiring for a Customer Service Rep II at Orlando, Florida 32809.

As a Customer Service Rep II, you will be responsible for:

Assist customers and business partners via telephone and email

Handle customer complaints in a calm, professional manner

Diagnose, assess, and resolve problems or issues

Monitor progress of delivery routes

Scan haul-away pods and verify stamps

Process changes or cancellations to delivery orders

Schedule: 1st shift, Sunday Through Saturday. Scheduling will be determined by the needs of the business

The Ideal Candidate will have:

1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.

Experience with Microsoft Office (Word, Excel, & Outlook)

High school diploma or equivalent

Experience with Microsoft Office and other business-related applications

Experience in a call center environment

Bilingual English/Spanish

Strong customer service skills with the drive to resolve issues

Excellent organizational skills

The ability to thrive under pressure while delivering solutions that exceed customer expectations

Thank you!

Ananya

Payrate Range in Between - $15.00/hr. - $17.00/hr.

* Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email or call (866) -898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Full-time