Field Service Representative

Employment Status:

Regular

Time Type:

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

Conducts factory inspections at CSA authorized factories. Selects representative product samples to audit; determines if sample complies with all applicable standards and Certification report; reviews quality control and testing documentation.

Prepares Factory Inspection Reports (FIR), Initial Factory Evaluation (IFE) reports, and consumer product evaluation reports to document inspection findings per procedures and work instructions. Reviews previous FIR's to determine if previous deviations have been corrected. With supervision, determines satisfactory corrective action and time frame to implement the changes; determines if non-compliance merits stop shipments, re-investigation or removal of CSA mark and takes appropriate action.

Maintains contact with clients by following up, providing information, and responding to inquiries. Keeps current on new services available and communicates these to clients as necessary and assists clients with making changes to their records (address, company name, etc) with CSA.

Prepares Summary Reports of audit findings for management staff of CSA offices and/or CSA International Inspection Partners.

Assists the Manager with duties such as Trip Scheduling, Mentoring, Auditing and Training and performs all duties during absence of the Manager.

Regularly performs complex factory inspections (Manufactured Housing, QF, Agency Inspections, etc).

Other duties as required.

Preferred Education & Experience

Bachelor’s Degree in Engineering with 1+ years experience; or related Sciences with 2-3 years industry related experience; or Engineering Technology or Associates Degree, with 3-4 years experience; or Licensed Journeyman Discipline; or related technical field with 6-8 years experience

Previous Inspection and Auditing experience required

2 years proficient performance as a FSR or equivalent

Working knowledge of laboratory instrumentation, as well as general laboratory procedures as they relate to performing factory inspections

Ability to manage multiple inspection files and changing schedules and deadlines

Ability to read and interpret engineering drawings and test data as required to complete assigned duties

Strong interpersonal skills; self-starter; good decision-making skills and organizational skills

Strong conflict resolution skills to be able to handle difficult situations

Computer skills (word processing, e-mail)

Usage of calibrated measurement instruments, high voltage test equipment, hand tools

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at if you require accommodation in the interview process.

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