Manager of Projects and Engineering

Job Description

Midnight Blue - Manager of Projects and Engineering

Do you want to work for an established, award winning, and growing MSP with a variety of clients and technologies daily? Are you looking for a supportive team environment with room for growth?

For the past 20 years, Midnight Blue has been providing Full-Service IT, Cybersecurity, and VoIP solutions and support to their clients. Our continued success depends on a great team that works well together to deliver our mission of an Always On Client Experience. We are seeking a Manager of Projects and Engineering responsible for leading the team that specs, manages, and executes projects, ensuring a consistent, high-quality experience across all engagements. The ideal candidate will combine strong leadership skills, a thorough and broad knowledge of current SMB technology, and project management experience. This is an on-site opportunity in Pittsburgh, PA.

We'll provide:

Robust benefits package including healthcare, dental, vision, and 401k

Salary of $120-130k, along with tuition reimbursement and professional development assistance

Strong core values to uphold our company standards

What you'll do:

Manage, mentor, and review a team of project engineers and field technicians

Define and establish project delivery standards and best practices

Oversee the client project lifecycle: onboarding, planning, execution, and closure

Collaborate with Sales, Account Management, and Support teams to ensure smooth handoffs and effective communication

Ensure projects are documented thoroughly and accurately in the PSA tool

Set, track, and report on performance KPIs

Act as a point of escalation for project-related client concerns

Facilitate client meetings and participate in project scoping and review sessions

Specify optimal client technology solutions

Skills you'll need:

5+ years of IT project delivery experience (at an MSP strongly preferred)

2+ years of experience managing technical teams

Bachelor's degree in IT, Business, or a related field (preferred)

Strong understanding of common SMB technologies such as: Windows Server products, VMware/Hyper-V, SAN technology, Microsoft 365, networking, backup, and cloud solutions

Hands-on familiarity with PSA and RMM tools (e.g., ConnectWise,?N-Able)

Excellent communication, organizational, and analytical skills

Project Management certification (PMP, ITIL, Project+) preferred

Experience with EOS/Traction methodology preferred

Familiarity with NIST/CMMC or other compliance frameworks preferred

Next Steps:

Quick apply with your resume here

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Get a head start on our application and aptitude testing process here:

Full-time