Implementation Specialist / Project Coordinator

Job Description

Job Title: SMB Implementation Specialist

Pay Range: $24 -$25/HR

Location: Mason, OH 45040

Contract Duration: till Jan 2026

Shift :- 8:00am to 5:00pm

(Hybrid – In-office Tuesday, Wednesday, and Thursday)

Key Responsibilities:

Lead and coordinate SMB client implementations from kick-off through completion, ensuring key milestones are met on time.

Serve as the primary point of contact for clients and brokers during the implementation process.

Act as a liaison between clients and internal departments (Sales, Operations, etc.) to gather requirements and ensure accurate system setup.

Track project status and report progress, issues, and risks to the Implementation Manager.

Conduct virtual meetings with clients and internal teams to review implementation steps and resolve outstanding needs.

Document client requirements clearly and manage updates within project tracking tools (e.g., SAP, Smartsheet).

Ensure all EyeMed standards and compliance procedures are followed throughout the implementation lifecycle.

Complete seamless transitions to account service teams upon implementation completion.

Collaborate with cross-functional teams to continuously improve the client onboarding process.

Basic Qualifications:

Bachelor's degree or equivalent work experience.

2+ years of experience in client operations, customer support, or client implementations.

Exceptional written and verbal communication skills.

Ability to manage multiple projects in a high-volume, fast-paced environment.

Proficiency in Microsoft Office (especially Excel, Word, Outlook).

Experience with SAP or other CRM/project tracking platforms preferred.

Strong organizational and problem-solving skills with a keen attention to detail

“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

Hybrid remote